Front Office- Reception Agent

Accor; Düsseldorf; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

Eine renommierte und zukunftsorientierte Hotelgruppe sucht einen freundlichen Hotelrezeptionisten, der als erste Anlaufstelle für Gäste agiert. In dieser spannenden Rolle bieten Sie außergewöhnlichen Kundenservice und sorgen für einen reibungslosen Check-in und Check-out. Mit einer modernen und einladenden Atmosphäre in einem dynamischen Team haben Sie die Möglichkeit, Ihre Fähigkeiten in der Hotellerie voll auszuschöpfen. Wenn Sie eine Leidenschaft für Gastfreundschaft haben und in einem unterstützenden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Leistungen

Wettbewerbsfähiges Gehalt

Unbefristeter Arbeitsvertrag

Weihnachts- und Urlaubsboni

Karrierewachstum und Entwicklungsmöglichkeiten

Unterstützendes, kollaboratives Arbeitsumfeld

Qualifikationen

• Mindestens 1 Jahr Erfahrung in einer Kundenservice-Rolle, vorzugsweise in der Hotellerie.
• Fließend in Deutsch und Englisch, weitere Sprachen sind von Vorteil.

Aufgaben

• Gäste begrüßen, ein- und auschecken sowie Informationen bereitstellen.
• Reservierungen verwalten, Zahlungen verarbeiten und Rechnungen ausstellen.

Kenntnisse

Kommunikation

Interpersonelle Fähigkeiten

Proaktivität

Organisationsfähigkeiten

Hospitality Software

Ausbildung

Abitur oder gleichwertig

Hospitality Training oder Zertifizierung

Tools

Buchungssystem

Jobbeschreibung

Company Description

MUZE Hotels, managed by BrownHouse Management GmbH, is an owner-managed hotel group specializing in branded hotel management. Established in 2008, we operate 7 hotels across Germany and Hungary, with 739 rooms and capacity for meetings and events up to 110 attendees. As a white brand owner operator with our own MUZE brands and a franchise partner of the global hotel group Accor, we have extensive experience in hotel development and operation.

MUZE Hotel Düsseldorf is the first in Germany to join Accor’s Handwritten Collection. It features a modern Mid-Century interior design, a curated collection of contemporary art, and is situated in the vibrant Pempelfort district. The hotel offers 60 stylish rooms, from Classic Rooms to Junior Suites with Balconies, equipped with modern technology such as Chromecast Smart TVs, WiFi, air conditioning, and Nespresso machines. The Hangout Boardroom provides an inspiring space for up to 18 guests, with natural light and cutting-edge technology. Venerie Bar offers a welcoming environment for socializing and breakfast with locally sourced products.

Job Description

We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process.

Key Responsibilities

1. Guest Services: Greet guests, check them in and out, and provide information about the hotel and local attractions.
2. Reservations: Manage room bookings, cancellations, and changes using the hotel's booking system.
3. Communication: Answer calls, respond to emails, and handle guest inquiries promptly.
4. Billing: Process payments, issue invoices, and manage guest accounts.
5. Problem Solving: Address and resolve guest complaints professionally and promptly.
6. Administrative Tasks: Maintain records, prepare reports, and perform clerical duties.
7. Team Collaboration: Work closely with hotel staff to ensure a seamless guest experience.

Qualifications

• Education: High school diploma or equivalent; hospitality training or certification is a plus.
• Experience: Minimum 1 year in a customer service role, preferably in hospitality; chain experience is advantageous.
• Skills: Excellent communication, interpersonal skills, proactivity, organizational abilities, and proficiency in hospitality software.
• Languages: Fluency in German and English; additional languages are a plus.
• Personal Attributes: Friendly, approachable, and able to remain calm under pressure.

Additional Information

What We Offer:

• Competitive salary
• Permanent employment contract
• Christmas and vacation bonuses
• Opportunities for career growth and development
• Supportive, collaborative work environment
• Reputable and forward-thinking company
• Room for creativity and interaction
• Familial atmosphere