Front Office Manager (m/w/d)

Hilton Düsseldorf; Düsseldorf; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An established industry player is seeking a passionate Front Office Manager to elevate their newly renovated hotel. This role involves leading the Front Office team, ensuring exceptional guest experiences, and implementing new operational standards. The ideal candidate will be a strong communicator, patient, and service-oriented, ready to inspire their team and create unforgettable moments for guests. With opportunities for personal development and career advancement, this position offers a dynamic work environment where your contributions will be valued and recognized. Join a fantastic team and help shape the future of hospitality!

Leistungen

Free laundry for work uniform

Worldwide Hilton staff accommodation discounts

Access to Hilton University courses

Varied meals in Team Restaurant

Free on-site parking

Corporate Benefits with 600+ brands

Team events & perks

Qualifikationen

• Previous experience in a leadership role is essential.
• Fluent in both German and English for effective communication.
• Strong organizational skills and attention to detail.

Aufgaben

• Lead all operations in the Front Office department.
• Ensure ultimate guest satisfaction is the top priority.
• Monitor and introduce new standards for team training.

Kenntnisse

Team Leadership

Customer Service

Problem Solving

Communication

Organizational Skills

Fluency in German

Fluency in English

MS Office Skills

Ausbildung

Experience in Leadership Role

Jobbeschreibung

Hilton Düsseldorf — Newly Renovated & Ready for New Heights!

The Hilton Düsseldorf features 375 newly renovated guest rooms & suites, including Executive Floors with Lounge access. With 18 conference and meeting rooms for up to 1,300 guests, the Hilton Düsseldorf stands as one of the city's largest conference hotels, offering the perfect setting for any event. Our restaurant PHI|LO|SOPH, the AXIS Bar & Lobby Lounge, and the Hilton Fitness area invite guests to relax and recharge.

Type of Employment: Full-time

Your Mission

Your warm smile and heartfelt "Welcome!" set the tone for our guests’ stay from the moment they check in. As a passionate host, you love creating unforgettable moments, fulfilling wishes, and rescuing the day when needed. With your flexibility and efficiency, you ensure smooth operations, keep your team motivated, and win over our guests with your professional yet personable charm. Listening comes naturally to you, and patience is your superpower. Your motto: "Impossible is not an option." You are trustworthy, a strong communicator, and sprinkle humor into your day-to-day — bringing joy to both guests and team.

We are looking for a Front Office Manager who can take our newly renovated hotel to new heights! Someone who is not shy to roll up their sleeves and elevate the Front Office to the next level.

Your Responsibilities

• Lead all short-, mid-, and long-term operations in the Front Office department.
• Ensure ultimate guest satisfaction — your top priority.
• Monitor, optimize, and introduce new standards where needed, and train your team accordingly.
• Support your team’s success planning and professional development.
• Prepare various business reports.
• Keep departmental costs under control and within budget.
• Contribute to the hotel's strategic planning and target setting.
• Be a role model for leadership and motivation.
• Play an active role in recruiting and conducting interviews.
• Conduct trainings, evaluations, and feedback sessions with your team.
• Ensure thorough onboarding for new team members.
• Participate in the rotating Manager on Duty schedule (including weekends).

Your Profile

What Makes You Stand Out:

• Previous experience in a similar leadership role.
• Friendly, open, and love interacting directly with guests.
• You radiate motivation and team spirit.
• Patient, service-oriented, and highly organized.
• Fluent in both German and English.
• Lead your team with authenticity and by example.
• Flexible, resilient, and solution-focused.
• Business-minded with strong MS Office skills.
• Detail-oriented and thorough in everything you do.

We Offer

What Awaits You at Hilton Düsseldorf:

• A fantastic, competent team of about 10 staff plus trainees.
• Full responsibility for Front of House operations.
• A workplace where your strengths and ideas are welcomed.
• Personal development and career advancement opportunities within Hilton.
• Regular, individual feedback sessions.
• Access to Hilton University with a broad selection of courses.
• Free laundry for your work uniform.
• Worldwide Hilton staff accommodation discounts.
• An extensive introduction to Hilton’s history and values.
• Varied meals in our in-house "Breaks" Team Restaurant.
• Free on-site parking.
• Team events & perks — we live the "WE" spirit.
• Corporate Benefits (discounts with 600+ brands — clothing, tech, cars, travel, etc.).

Important Note:

Please note that a valid work permit for Germany is required for non-EU citizens. Applications without a valid permit and sufficient German language skills cannot be considered.