Front Office Manager - Berlin

TN Germany; Berlin; Vor Ort; EUR 42.000 - 46.000; Vollzeit

Zusammenfassung

An innovative international group is seeking a passionate leader for their Front Office team in Berlin. This role offers the opportunity to create memorable guest experiences and lead a dynamic team in a new hospitality concept. You'll manage departmental costs, train staff, and uphold high standards of service while collaborating with various departments. With competitive salary and benefits, including hotel discounts and team events, this position promises a rewarding career in a creative environment. Join a company that values diversity and inclusion, and be part of building a global brand.

Leistungen

Free night at the hotel

Meal for two

Shift meals

Hotel discounts

Career progression opportunities

Time off for volunteering

Team events

Bi-annual parties

Participation in diversity initiatives

Qualifikationen

• Experience in providing excellent guest experiences in hospitality.
• Proven success in Front Office operations or similar roles.

Aufgaben

• Manage Front Office department ensuring high-quality service.
• Lead and develop a team, fostering a positive work environment.
• Collaborate with sales strategies to maximize occupancy.

Kenntnisse

Guest Experience Management

Leadership Skills

Health & Safety Knowledge

Flexibility

Fluent in English

Fluent in German

Tools

Micros Fidelio Opera

Jobbeschreibung

Salary: €42.000 - €46.000 Bruto + 15% KPI bonus

The Role:

Reporting to the Director of Operations, you will be responsible for managing the Front Office department and team, ensuring a friendly, helpful, and responsive service for guests and customers.

What you’ll do…

1. Create memorable guest experiences that encourage repeat visits.
2. Lead and develop a high-energy team, setting goals and fostering an environment where team members can be themselves.
3. Support Duty Managers and collaborate with teams on sales strategies to maximize occupancy.
4. Manage departmental costs, ensuring expenses align with budgets.
5. Train staff on hotel Standard Operating Procedures and continuously seek process improvements.
6. Maintain good relationships with other departments such as Housekeeping, Maintenance, and F&B.
7. Be fully knowledgeable about health and safety procedures and policies.
8. Participate in hotel crisis and fire teams, understanding all related procedures.
9. Uphold high standards of customer service for both external and internal clients, building long-term relationships with suppliers and contractors.
10. Assist the sales and marketing team with site inspections and promote hotel facilities.

What they are looking for…

1. Experience in providing excellent guest experiences, whether for staying guests or visitors.
2. Background in a similar role or as an Assistant, with proven success in Front Office operations.
3. Experience with Micros Fidelio Opera or similar property management systems.
4. Knowledge of Health & Safety procedures.
5. Flexibility to work various shifts, including days, nights, weekdays, and weekends.
6. Strong leadership skills, leading by example and fostering a positive team environment.
7. A passion for hospitality and creating memorable experiences.
8. Fluent in English and German.

What’s in it for you…

1. Competitive salary with a discretionary bonus scheme.
2. Opportunity to lead the Front Office for a new hospitality concept in Berlin.
3. Be part of an innovative, international group building a global brand.
4. A creative and rewarding work environment.
5. Benefits include a free night at the hotel, a meal for two, and shift meals.
6. Hotel discounts and career progression opportunities.
7. Time off for volunteering with partner charities.
8. Team events and bi-annual parties.
9. Participation in diversity and inclusion initiatives.

Please note: Non-citizens may require a work permit. For application submissions, use the 'Apply now' button. Do not provide bank or payment details during the application process.