Front Office Manager

Generator Hostels ltd.; Berlin; Hybrid; EUR 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Birthday holiday

Fertility treatment support

Employee referral bonus

Gym membership

Ideas Award

2 free nights

Staff room rates

International career opportunities

Social events

Online learning

Zusammenfassung

Generator Berlin Alexanderplatz is seeking a Front Office Manager to lead the FOH team and ensure the guest journey reflects our Generator brand. You will oversee front desk operations, payroll, and compliance while mentoring staff to deliver memorable experiences in a fast-paced environment.

Ideal candidates have a hospitality degree or similar experience, 2+ years in a hotel role with cash handling, and at least 3 years of customer service.

Qualifikationen

• Bachelor's degree in hospitality management or comparable professional experience.
• Minimum 2 years of hotel experience in a similar role, with cash handling and accounting tasks.
• Minimum 3 years of customer service in a hotel setting; conversant in at least one PMS.

Aufgaben

• Ensure front office spaces embody Generator brand and culture.
• Maintain duty manager coverage on site.
• Oversee payroll and costs for the department.
• Own the guest journey to create a unique Generator experience.
• Lead and develop the FOH team to embody the Generator spirit.
• Communicate effectively to motivate the team and align goals.
• Stay up to date with local and international trends in hospitality.
• Explore new revenue streams for the front office.

Kenntnisse

Leadership

Customer service

Cash handling

PMS familiarity

Ausbildung

Bachelor’s degree in hospitality management or equivalent

Jobbeschreibung

FRONT OFFICE MANAGER - BERLIN ALEXANDERPLATZ

We need an exceptional and passionate Front Office Manager to join our Front Office team. If you are an inspiring leader and communicator, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience & be a part of Europe’s fastest moving, ground breaking, hostel brand.

WHO ARE WE

Generator is on a journey. Appropriate, given that we're a leading global lifestyle accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels.

No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front Office Manager for Generator Alexanderplatz.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.

ABOUT GENERATOR BERLIN ALEXANDERPLATZ

Generator and the vibrant life of Berlin: it couldn’t be a better fit. Guess that’s why we have 3 hotels there now - to make sure that everyone coming to Berlin has a fair chance to get the proper Generator experience.

Located just a stone’s throw away from the very heart of Berlin, Generator Alexanderplatz gives you the chance to work in the cultural epicentre of the capital – and welcomes creatives, artists, ravers, musicians, and thrill-seekers from all around the world.

It is currently boasting 132 rooms & 690 beds, being a little gem in our portfolio. Kind of a no brainer to take this iconic hotel with us on our Generator journey, give it the best parts of our Generator DNA in order to transform this into a socially driven, loud and welcoming community hot spot (with some kick-ass parties & events, of course).

NUTS AND BOLTS OF THE JOB

• Ensure that our social spaces embody the Generator brand and culture
• Play a part in ensuring that there is a responsible person (duty manager) onsite at all times
• Have a comprehensive knowledge of and ensure compliance with all local legislation and regulations pertaining to your department
• Control payroll and all costs in your department
• Take ownership of the guest journey to ensure that we create a truly unique Generator experience
• Strive to continuously “raise the bar” by improving standards of performance, redefining the hostel experience by achieving outstanding customer satisfaction
• Build and lead a FOH team who get Generator and want to be themselves
• Communicate effectively and appropriately in all directions so that the team understands its goals and is motivated to achieve them
• Ensure that your team remains up to date with all local, national and international trends
• Be commercially savvy in exploring new revenue streams

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description

WHAT’S IN YOUR DNA

• Passionate for hospitality and the youth travel market
• Passionate for delivering excellent customer service
• Fluent in English and knowledge of a second language is desirable
• Strong leadership skills with ability to coach, mentor, train and develop crew members
• Hands-on experience
• Ability to work in a fast-paced environment
• Available to work when needed, including weekends, holidays, and nights
• You must be eligible to work in the EU to be considered for this role

YOUR ROCK STAR EXPERIENCE

• Bachelor’s degree in hospitality management or comparable professional experience
• Minimum 2 years of hotel experience in a similar role, experience handling cash, accounting procedures, and general administrative tasks
• Minimum 3 years of customer service in a hotel setting
• Conversant in at least one Property Management System

OUR GLOBAL EMPLOYEE BENEFITS

• Birthday holiday in addition to your yearly holiday allocation
• Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
• Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made
• Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good
• Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
• 2 free nights’ accommodation across any of our Generator x Freehand properties globally
• Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
• International career opportunities so you can travel the world while working with us (win-win!)
• Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down!
• Online learning tools to help you develop, learn and grow

SO YOU THINK THIS MIGHT BE YOU?

Also, check out jobs.staygenerator.com or our social media pages. Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join Us and help us achieve our Vision!

Compensation: To be discussed