Front Office Lead – IT-Service & Infrastruktur (w/m/d)

TN Germany; Hamburg; Hybrid; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

Ein führendes Unternehmen im Bereich der staatlichen IT sucht engagierte Fachkräfte, die die digitale Zukunft der öffentlichen Verwaltung gestalten möchten. In dieser spannenden Rolle koordinieren Sie die IT-Hardware und unterstützen bei der Optimierung von Supportprozessen. Mit flexiblen Arbeitszeiten und der Möglichkeit, bis zu 80% remote zu arbeiten, bietet diese Position eine hervorragende Work-Life-Balance. Zudem profitieren Sie von umfangreichen Weiterbildungsmöglichkeiten und einem attraktiven Vergütungspaket, das eine garantierte Gehaltsentwicklung und jährliche Boni umfasst. Werden Sie Teil eines dynamischen Teams und gestalten Sie die digitale Transformation aktiv mit!

Leistungen

Flexible Arbeitszeiten

30 Tage Urlaub

Betriebliche Altersvorsorge

Sabbaticals

Gesundheitsinitiativen

Mobility Angebote

Firmenfitnessclub Partnerschaften

Individuelle Karriereplanung

Qualifikationen

• Abgeschlossenes Studium oder Ausbildung im IT-Bereich.
• Fundierte Erfahrung in der Netzwerk- und Hardwareadministration.

Aufgaben

• Koordination und Entwicklung des Front Office in der IT-Hardware.
• Planung und Kontrolle regelmäßiger Hardware-Austausche.

Kenntnisse

Netzwerkadministration

Hardwareadministration

Cisco CLI

Scripting (Python)

Kundenorientierung

Ausbildung

Bachelorabschluss oder gleichwertige Qualifikation

Tools

Ansible

Jobbeschreibung

Job Description:

Our task has never been more important than today. As one of the largest government IT companies, we shape the future of public administration and society into the digital age. We protect the data of the state, companies, and citizens, creating trust and ensuring the state's digital sovereignty. We support those who want to achieve something with us, as a team can move the most and develop sustainably. With around 5,700 employees, we are building the digital future. Join us!

Location: Altenholz, Bremen, Halle (Saale), Hamburg, Hannover, Magdeburg, Potsdam, or Rostock

Your Responsibilities:

• Coordinate and develop the Front Office in IT hardware
• Plan and control regular hardware exchanges (e.g., end-of-life, security-related devices)
• Procure, monitor, and document hardware inventories
• Work conceptually in working groups, e.g., in operating manuals
• Provide 2nd-level troubleshooting and interface with 1st- and 3rd-level support
• Be the contact person for external service providers in hardware operations
• Support and coordinate trainees, including planning with the training center
• Monitor ticket response times and analyze support processes
• Be on-call in a moderate scope (about every 4-5 weeks)

Your Qualifications:

• Completed Bachelor's or University of Applied Sciences degree or equivalent qualification, e.g., as an IT specialist
• Solid professional experience in network and hardware administration
• Proficient in Cisco CLI and configuration templates
• Basic knowledge of WAN technologies and protocols (OSPF, DHCP, DNS, etc.)
• Ideally, some experience with scripting (e.g., Python) and tools like Ansible
• Class B driver's license
• Team spirit, willingness to learn, customer orientation, and a strategic outlook

Benefits:

• 38.7 hours per week, flexible working hours from 5-22, up to 80% remote work
• Part-time, job sharing, top sharing, flexible retirement plans, sabbaticals, and workation
• 30 days vacation plus days off on December 24 and 31
• Guaranteed salary development via collective agreement, annual bonus
• Company pension scheme subsidy (5.49% of gross salary)
• Asset-building benefits
• Further training through internal IT training and consulting center
• Individual career planning
• Professional specialization programs
• Health initiatives, e.g., fitness club partnerships
• Support in all life situations
• Mobility offers and subsidies, e.g., bike leasing and company ticket