Front Desk Sales Associate

Massage Envy Franchising, LLC; Hamburg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An established industry player is seeking a wellness support specialist to join their dynamic team. In this role, you'll be pivotal in creating a welcoming atmosphere for clients while supporting service providers in delivering exceptional massage and skin care services. You'll enjoy a vibrant work environment that fosters growth and learning, with opportunities to advance your career in the wellness industry. If you're passionate about helping others and thrive in a collaborative setting, this position offers a rewarding path to contribute to a community dedicated to well-being and customer satisfaction.

Leistungen

Hourly pay plus commission and bonus

Paid time off

Dental insurance

Vision insurance

Life insurance

Disability insurance

Tuition reimbursement

Flexible scheduling

Qualifikationen

• Sales driven, goal oriented mindset essential for success.
• Masters of customer service who value and support others.

Aufgaben

• Support service providers and maintain a clean, calming environment.
• Deliver outstanding customer service and assist front desk staff.

Kenntnisse

Sales driven mindset

Customer service

Team collaboration

Integrity

Jobbeschreibung

Overview

Full Time

Must be available to work mixed morning and evening shifts weekdays (8:00am - 8:30pm) with Saturday and Sunday availability.

Do you enjoy helping others?

Do you want to gain exposure to therapeutic massage and skin care as part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Hamburg, New York. Massage Envy is the leader in accessible massage and skin care. As a wellness support specialist at our Hamburg franchised location, you'll join a wellness community that's 35,000 strong. And you have an important role to play as you:

• Support and empower our service providers as they deliver amazing, safe, and professional massage and skin care services.
• Help to deliver a consistently excellent experience for members and guests by creating and maintaining a pleasant, clean, calming environment.
• Build strong relationships with team members, becoming the go-to support person that helps to keep this all-star team performing at its best.

Here's what's in it for you:

• Benefits that help you take care of you: hourly pay rate plus commission and bonus, paid time off, dental, vision, life and disability insurance, tuition reimbursement (must qualify), flexible scheduling.
• A dynamic, energizing environment where you’re consistently challenged—never bored.
• Growth and learning, offering valuable experience in the unique franchise massage setting as you complete your professional requirements for massage or skin care.

What We'll Accomplish Together

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is supporting service providers and front-of-house staff and making sure important operational tasks are completed to keep everything running smoothly. This includes:

• Creating a pleasant and professional atmosphere ensuring that the lobby, front desk, retail shelves, tranquility and treatment rooms are clean, organized, well-stocked and ready for clients.
• Helping to deliver outstanding customer service by assisting front desk staff with filing, organizing, shipping and receiving, and other tasks as needed so they're prepared to focus on clients.
• Supporting the delivery of our brand promise, "We help you take care of you," by ensuring that treatment rooms are client-ready and that service providers have everything they need to deliver amazing services.
• Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
• Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.
• Answering phone calls.
• Setting and checking members and guests in and out for appointments.
• Greeting members and guests upon arrival.
• Promoting the Wellness Program.
• Re-engaging inactive members.
• Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
• Accepting constructive criticism in a positive manner and using it as a learning tool.
• Staying updated on retail products and promotions.

What it Takes to Succeed

We only succeed together, so we're looking for people who have what it takes to be amazing. Those who shine in this role are:

• A sales driven, goal oriented mindset
• Total body care champions who believe that therapeutic massage and skin care are an essential part of body maintenance and are on a growth path to becoming service providers (ongoing employment in this role will be contingent upon meeting specific progress benchmarks for becoming a massage therapist or esthetician).
• People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
• Masters of customer service who make everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
• Great teammates who can work well with others in a fun and fast-paced environment.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

Salary

$16.00 - $18.00 / hour + bonus

Job ID

2025-233212