Front Desk Associate

Planet Fitness; Sachsen-Anhalt; Vor Ort; EUR 25.000 - 35.000; Vollzeit

Zusammenfassung

Join a dynamic team at a leading fitness center where your passion for customer service will shine! As a Front Desk Associate, you will play a crucial role in creating a welcoming atmosphere for members and guests alike. Your responsibilities will include greeting visitors, assisting with inquiries, and promoting a supportive fitness environment. This role offers the chance to grow within a rapidly expanding company that values integrity, teamwork, and community well-being. If you're enthusiastic about helping others achieve their fitness goals in a fun and engaging setting, this opportunity is perfect for you.

Leistungen

Medical Insurance

Dental Insurance

Vision Insurance

Vacation/Sick Time

401(k) Retirement Plan

Free Black Card Membership

Employee Discounts

Team-building Events

Qualifikationen

• Experience in customer service preferred, must be 18 or older.
• Willingness to become CPR/AED Certified with training provided.

Aufgaben

• Provide exceptional customer service and support to members and guests.
• Handle membership functions and resolve member concerns.
• Maintain cleanliness and safety of the club environment.

Kenntnisse

Customer Service

Communication Skills

Problem-Solving

Reliability

Empathy

Ausbildung

High School Diploma or equivalent

Tools

Basic Computer Skills

Jobbeschreibung

Overview

Who We Are:

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!

Who You Are:

All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone. Characteristics that will make you a perfect match for our Front Desk Associate:

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands-on training.

Responsibilities

About the Front Desk Associate Role:

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience! Daily responsibilities for the Front Desk Associate also include:

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
• Ensuring restrooms are clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., dispensers, leaky faucets, fixtures, etc.)

Qualifications

About Your Qualifications:

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Physical Demands of the Front Desk Associate:

• Continual standing and moving throughout the club to accomplish tasks during the shift.
• Continual communicating in person or on the phone to exchange information during the shift.
• Must be able to lift up to 75 pounds.
• Will encounter toxic chemicals during the shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.

Health and Safety Requirements:

Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.

Perks

More reasons to join Planet Fitness!

• Medical, Dental, and Vision Insurance*
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Employee perks and discounts
• Engaging team-building competitions and social events

*Please note that certain benefits listed above are for full-time employees only.