French Speaking Customer Advisor (m/f/d)

HUGO BOSS AG; Metzingen; Hybrid; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen leidenschaftlichen Kundenberater, der die Kunden durch exzellenten Service begeistert. In dieser Rolle sind Sie der erste Kontaktpunkt für Kunden und bieten Unterstützung über verschiedene Kommunikationskanäle. Sie bringen Ihre Kreativität und Ihr Interesse an Mode ein, um Kunden zu inspirieren und zu beraten. Das Unternehmen fördert eine flexible Arbeitsweise und bietet zahlreiche Vorteile, darunter ein modernes Arbeitsumfeld und ein starkes Engagement für Nachhaltigkeit. Wenn Sie eine neue Herausforderung suchen, könnte dies die perfekte Gelegenheit für Sie sein.

Leistungen

Urlaubs- und Weihnachtsgeld

Mobilitätszuschuss / Deutschlandticket

Jährliches Bekleidungsbudget

Betriebliche Altersvorsorge

Mitarbeiterrabatte

Mitarbeiter-Gym

Flexible Arbeitsmodelle

30 Urlaubstage

Zugang zu Kunstmuseen

Umweltfreundlicher Shuttle-Service

Qualifikationen

• Abgeschlossene kaufmännische Ausbildung und erste relevante Berufserfahrung.
• Sehr gute Sprach- und Kommunikationsfähigkeiten in Französisch und Englisch.

Aufgaben

• Erster Ansprechpartner für Kunden über alle Verkaufs- und Kommunikationskanäle.
• Beratung und Unterstützung der Kunden bei Fragen zu Produkten und Bestellungen.

Kenntnisse

Kundenorientierung

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Interesse an Mode

Technische Affinität

Ausbildung

Abgeschlossene kaufmännische Ausbildung

Tools

Microsoft Office

CRM-Systeme

Jobbeschreibung

Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!

At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity — because only when we break new ground together can we create something unique. Become part of our team of more than 19.000 employees worldwide and shape your future at HUGO BOSS!

We are looking for a Customer Advisor (m/f/d) with very good language skills in French (business fluent) to join our Retail Customer Care team in Metzingen. Are you passionate about fashion and can also inspire our customers? Then a highly motivated, international team is waiting for you!

What you can expect:

• You are the first point of contact for our end customers across all sales channels and common communication channels (telephone, e-mail, live chat, social media) at first and second level
• You independently handle a wide range of questions about our products, processes, orders and complaints
• With a flair for fashion and new trends, you inspire customers with our products and offer competent advice and outfit creation for a wide variety of occasions
• You provide our store employees with quick help and solutions for process-related questions/problems
• In Retail Customer Care, we are the interface between customers and HUGO BOSS. In order to constantly improve the customer journey and customer experience, we are in regular contact with the specialist departments and provide targeted feedback, reports and ideas

Your profile:

• Successfully completed commercial training and first relevant work experience
• Very good language and communication skills in French and English,one other European language would be a plus
• Interest in fashion, fashion and trends
• A strong customer focus and a strong team player mentality
• Strong problem-solving skills with a proactive and innovative approach
• Good knowledge and confident handling of common hardware and software as well as a strong technical affinity
• Flexibility and willingness to work in shifts (5-day week between Mon-Sat. 8am-8pm) and in seasonal business (sale phases)

Your benefits:

• We offer a competitive salary and attractive benefits, including vacation and Christmas bonuses, a mobility allowance / Deutschlandticket, an annual clothing allowance, a company pension scheme, and our SHIP share program.
• Made for Me: Enjoy the freedom of our flexible working models. With 'Threedom of Work', spend 3 days in Metzingen and 2 days working remotely. Benefit from our 'Me Time' program for personal time off and the option of 30 days of 'Mobile Work EU' annually.
• High-performing people need a healthy balance. Take advantage of the employee gym, a variety of sports activities, a 37-hour workweek, and 30 vacation days a year.
• Exclusive discounts for shopping and arts: benefit from discounts for family and friends along with free entrance to more than 15 international art museums.
• Does innovation drive you? Same for us! This passion is reflected in our modern workplaces and innovative tools.
• Sustainability is one of our key values, and more than just a trend. We are committed to environmental, animal and climate protection, and human rights. As part of our commitment, we offer an environmentally friendly bus shuttle.
• We also place great importance to good taste when it comes to food. Welcome to our award-winning restaurant & café Times.

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.

Do you feel it’s time for a new challenge at HUGO BOSS? If so, we look forward telling you all about this job opportunity in a personal conversation.