Freelance Technical Writer (m/f/d)

ng-voice GmbH; Hamburg, Sandhausen; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading company in mobile infrastructure solutions is seeking a Freelance Technical Writer to create and maintain technical documentation for their IMS products. This role involves collaborating with various teams to ensure clarity and accuracy in documentation while supporting a hybrid work culture that promotes work-life balance.

Leistungen

Flexible working hours

Diverse team culture

Mobility benefit

Fitness benefit

Language class benefit

Wellness benefit

Home office budget

Qualifikationen

• Experience in creating user guides, API documentation, and installation manuals.
• Ability to translate complex technical concepts into clear documentation.
• Familiarity with working with SMEs across engineering and product teams.

Aufgaben

• Create and maintain high-quality technical documentation for IMS solutions.
• Collaborate with engineering, product, and support teams.
• Continuously improve documentation based on user feedback.

Kenntnisse

Technical Writing

Collaboration

Documentation Standards

Jobbeschreibung

About us

Committed to building the next generation of 100% software-based mobile networks, ng-voice is creating innovative mobile infrastructure solutions and making them accessible for operators and enterprises that want to deploy future-proof networks.
To support our exponential growth, we are looking for a Freelance Technical Writer (m/f/d) to support us for a limited period.

Tasks

What you'll do

• Create and maintain high-quality technical documentation for ng-voice’s IMS solutions
• Enable telco operators, system integrators, developers, and operations engineers to understand, deploy, and manage our products effectively
• Collaborate closely with engineering, product, and support teams
• Ensure all technical content is accurate, comprehensive, and aligned with customer needs

Requirements

Our ideal new colleague

• Produce and maintain user guides, API documentation, installation manuals, release notes, and internal technical content
• Work with SMEs (subject matter experts) across engineering, product, and QA to gather information and translate complex technical concepts into clear, concise documentation
• Develop tutorials, troubleshooting guides, and configuration examples to improve customer onboarding and issue resolution
• Ensure all documentation follows ng-voice’s standards for clarity, style, and structure
• Contribute to internal knowledge bases and training materials
• Continuously improve documentation based on user feedback, product changes, and best practices

Benefits

A little more about our culture and why you should join

• Work-Life Balance is a priority: Flexible working that suits you — we live and breathe a hybrid remote culture and don't mind where and when you work
• We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills in a traditionally not very diverse industry
• We offer you the culture of a fast-growing start-up with the maturity of an enterprise company
• We are more interested in your experience and knowledge than formal degrees
• Entrepreneurial culture and flat hierarchies
• Mobility benefit, fitness benefit, language class benefit, and wellness benefit (for full-time employees)
• Home office budget (for full-time employees)