Freelance Onsite PC Technician (m/w/d) first and second level support

Everience TUNISIA; Karlsbad; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading company in digital technology is seeking an IT Support professional in Karlsbad. The role involves providing Level 1 and Level 2 support for end-users and network issues, with an emphasis on Microsoft tools. Candidates should be fluent in German and English and possess relevant IT experience. Opportunities for training and travel within the DACH region are available.

Qualifikationen

• Experienced in both Level 1 and Level 2 IT support.
• Willing to travel occasionally to other DACH-region sites for support.
• Knowledge of Autopilot is a definite plus.

Aufgaben

• End-user support for Office applications, particularly Office 365.
• Support for network-related topics: firewalls, switches, and connectivity.
• Collaboration with the French Level 3 team.

Kenntnisse

Fluent in German

Fluent in English

Comfortable working autonomously

Tools

Microsoft Entra ID

ServiceNow

Jobbeschreibung

Company Description

Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.

We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics

Everience operates in the Benelux and internationally and has 16 sites in Europe.

The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting...

Job Description

Key Responsibilities:

Level 1 Support

• End-user support for Office applications, particularly Office 365
• Initial setup and deployment of new computers using internal tool - training will be provided (knowledge Autopilot should be a definite plus)
• Introduction and onboarding of users to company IT tools
• Printer support and troubleshooting
  
  

Level 2 Support

• Support for network-related topics: firewalls, switches, and connectivity
• Escalation point for more complex technical issues
• Collaboration with the French Level 3 team (training opportunities available to eventually handle some Level 3 topics independently)
  
  

Qualifications

Tools & Technologies:

• Microsoft Entra ID (Azure AD administration)
• ServiceNow for ticketing and incident management
• Use of company-specific deployment and support tools
  
  

Essential Experience/skills

• Fluent in German and English (French is a plus for remote collaboration with the French team)
• Experienced in both Level 1 and Level 2 IT support
• Comfortable working autonomously (no backup needed)
• Willing to travel occasionally to other DACH-region sites for support
  
  

Additional Information

• Location: Karlsbad
• Workload: 5 days per week / 8 hours per day on client site support
• Freelance
• Valid working permit for Germany
  
  

All our positions are open to people with disabilities