Fraud Operations Specialist (m/f/d)

Pliant; Berlin; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Flexibility to work remotely

Flat hierarchy and transparent culture

Pliant Card with monthly credit to use

Job summary

Pliant is building a dedicated Fraud Operations Team in Berlin, expanding across Europe with a hybrid role in Berlin or remote EU/UK candidates. The Fraud Operations Specialist will monitor real-time transactions, handle alerts, and coordinate with engineering and compliance teams to enhance detection and incident response.

The role requires 2–3 years in fintech/payments, strong SQL/Python basics, and excellent English communication.

Qualifications

• 2–3 years of fintech/payments operations or fraud monitoring.
• Solid understanding of card payment flows and fraud scenarios (e.g., card testing, phishing).
• Hands-on SQL and basic Python for data analysis.
• Experience with incident response workflows and ticketing systems.
• Excellent written and verbal English.
• Willingness to work a fixed shift that includes weekend rotations.

Responsibilities

• Monitor live card transactions and payment flows for fraud.
• Validate and triage alerts; escalate per internal playbooks.
• Collaborate with fraud and engineering teams to improve detection.
• Participate in managing fraud- or system-related incidents and document processes.
• Contribute to RCA and post-incident reviews for continuous improvement.
• Refine dashboards and internal documentation; support automation ideas.

Skills

Fraud monitoring

SQL

Python

Incident response

English communication

Tools

Ticketing systems

Alerting tools

Job description

Pliant is a modular B2B payments platform that combines commercial card issuing, payment accounts, FX, and spend management in one system — adapting to existing setups rather than requiring customers to replace them.

Businesses across industries such as travel, e-commerce, and insurance use Pliant to manage complex payment workflows with cards, backed by credit lines Pliant underwrites itself.

Fintechs and software platforms embed Pliant’s payment infrastructure into their own products, from API-based Cards-as-a-Service to fully white-label solutions. Banks use Pliant’s Card & Spend OS, the customer-facing interface, on their own infrastructure to run card programs.

Founded in 2020 and headquartered in Berlin, Pliant serves 5,000+ businesses and 40+ partners across Europe and the United States. A principal member of Visa and Mastercard, Pliant issues commercial cards in 13 currencies across 32 countries — under its own European e-money license and with licensed partners in the UK and US.

Learn more at www.getpliant.com

ABOUT THE ROLE

Do you have hands‑on experience with fraud monitoring or payment incident handling and want to deepen your impact in a high‑growth fintech environment?

As we expand across Europe and prepare for the US launch, we’re building a new Fraud Operations Team and looking for a Fraud Operations Specialist (m/f/d) to support real‑time monitoring, fraud detection, and critical incident response across our card and payment operations.

This is a hybrid role based in Berlin. We also welcome applications from candidates based remotely within the EU or the UK.

WHAT YOU’LL DO

Transaction Monitoring & Alert Handling

• Monitor live card transactions and payment flows, focusing on unusual patterns and automated alerts related to fraud (e.g. brute force, card testing, phishing attempts).
• Validate and triage alerts independently, **escalate** where needed, and follow internal playbooks.
• Work with fraud and engineering teams to continuously improve alert accuracy and detection logic.

Incident Support & Root Cause Analysis

• Participate in managing fraud- or system-related incidents — investigate, coordinate internal communication, and document the process.
• Contribute to root cause analysis (RCA) and post‑incident reviews for continuous improvement.

Data-Driven Insights

• Use SQL and basic Python to extract and analyze data related to transaction anomalies, false positives, or recurring issues.
• Support in identifying emerging fraud trends or vulnerabilities in payment flows.
• Work closely with Engineering, Compliance, and Customer Relations teams during live escalations.
• Help refine monitoring dashboards and internal documentation to make processes more robust and scalable.
• Contribute ideas for process automation and fraud model enhancements.

WHAT YOU’LL BRING

• 2–3 years of experience in fintech, payments operations, fraud monitoring, or a related support function.
• Solid understanding of card payment flows, fraud scenarios (e.g., card testing, phishing, credential stuffing), and payment APIs.
• Hands‑on experience with SQL and basic use of Python (e.g. data cleanup, automation scripts).
• Familiarity with alerting or monitoring tools and experience with incident response workflows and using ticketing systems.
• Strong attention to detail, ability to work independently under pressure, and comfort handling live production environments.
• Excellent written and verbal communication skills in English.
• Willingness to work on a fixed shift that includes weekend rotations.

WHAT WE OFFER

• The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
• Attractive remuneration and benefits package
• Flat hierarchy and transparent communication in a relaxed, professional atmosphere
• Opportunity to develop your talent in a dynamic team with ambitious goals
• Flexibility and possibility to work remotely
• Pliant Card with monthly credit to explore the product and enjoy food with colleagues

Pliant is an equal opportunity employer. We welcome applications from people of all backgrounds, identities and abilities, and are committed to an inclusive hiring process. If you need any accommodations during the interview process, please let us know.

At Pliant we use the Ashby AI Criteria to assist with looking over resumes against our job qualifications for this role. All final decisions are made by our Talent Team and Hiring Team.

A human is behind these processes. Ashby does not automatically reject candidates or make final hiring decisions. Our teams review all results and make the final hiring decision with every candidate that applies.