Founding Operations Lead

Clera; München; Vor Ort; EUR 70.000 - 110.000; Vollzeit

Zusammenfassung

Clera is hiring its first dedicated Operations and Customer Growth hire to own relationships with 40+ B2B clients and build the operating system enabling rapid scale. You will onboard clients, design scalable success processes, and translate customer feedback into engineering tickets, partnering with founders and product for impact.

The role requires German and English fluency, strong analytical skills, and experience in a hands-on CS or GTM capacity within growth-stage B2B SaaS.

Qualifikationen

• Fluency in German and English required.
• Experience owning customer relationships in a B2B context.
• Ability to build processes, playbooks, or teams from scratch.
• Strong analytical and project management skills.
• Ability to translate technical concepts for non-technical stakeholders.
• Background in professional services or growth-stage B2B SaaS is a plus.

Aufgaben

• Onboard and grow a portfolio of B2B clients, serving as their primary point of contact throughout the customer lifecycle.
• Design and implement scalable CS processes, playbooks, and health frameworks where none exist.
• Explain AI-powered workflows clearly to technical and non-technical stakeholders.
• Define and track ROI metrics and customer health indicators to show impact.
• Collaborate cross-functionally with founders and product team, translating feedback into engineering tickets.
• Build the internal operating infrastructure to support rapid client growth.

Kenntnisse

German-English fluency

B2B customer relationships

Build structure from scratch

Analytical & PM

Bridging technical & non-technical

Growth-stage SaaS experience

Jobbeschreibung

About the Role

This is the first dedicated Operations and Customer Growth hire at an early-stage AI content platform, working directly with the founding team. You'll own relationships with 40+ B2B clients and build the operating system that enables the business to scale to thousands of customers - from scratch.

What You'll Do

• Onboard and grow a portfolio of B2B clients, serving as their primary point of contact throughout the customer lifecycle.

• Design and implement scalable customer success processes, playbooks, and health frameworks where none currently exist.

• Explain AI-powered workflows clearly and credibly to both technical and non-technical stakeholders.

• Define and track ROI metrics and customer health indicators to demonstrate impact and inform strategy.

• Collaborate cross-functionally with founders and the product team, including translating customer feedback into structured engineering tickets.

• Build the internal operating infrastructure needed to support rapid client growth.

What We're Looking For

• Fluency in both German and English - essential given the German-speaking customer base.

• Hands-on experience owning customer relationships in a B2B context - Customer Success, Account Management, Consulting, or a high-ownership GTM role.

• Proven ability to build structure from scratch: a process, a playbook, or a team.

• Strong analytical and project management skills, with a track record of delivering on complex, multi-stakeholder initiatives.

• Comfortable bridging technical and non-technical audiences when discussing AI or software products.

• Background in professional services, management consulting, or growth-stage B2B SaaS is a plus.

• Ability to define or reproduce customer-facing issues precisely enough to write clear engineering tickets is a bonus.

Compensation & Benefits

Base salary of €70,000 - €110,000 annually, depending on experience. Equity participation via VSOP (0.25-0.75%) based on profile strength. Visa sponsorship is not available.

Location

On-site in Munich, Bavaria, Germany.