Founding Operations & Customer Growth Manager

Clera; München; Vor Ort; EUR 70.000 - 110.000; Vollzeit

Zusammenfassung

Clera, an early-stage B2B AI SaaS company, seeks a first dedicated Customer Growth and Operations hire to own the full customer lifecycle for a growing portfolio of enterprise clients while building the scalable operating foundation for rapid growth. You will collaborate with the founding team to drive retention and expansion.

You will onboard and manage 40+ B2B clients, design scalable playbooks, and translate AI workflows for diverse stakeholders.

Qualifikationen

• Hands-on experience owning customer relationships in a B2B context.
• Ability to build structure from scratch: a playbook, a process, or a team.
• Structured, analytical mindset with multi-stakeholder project delivery.
• Comfort explaining AI-powered workflows to varied audiences.
• Fluency in German and English is required.
• Experience from management consultancy, professional services, or growth-stage B2B software is a plus.

Aufgaben

• Onboard and manage relationships across a portfolio of 40+ B2B clients.
• Design and implement scalable customer success playbooks, health frameworks, and onboarding processes from scratch.
• Build an AI-native operating system to manage and scale client operations.
• Translate complex AI workflows into clear narratives for technical and non-technical stakeholders.
• Define and track ROI metrics and customer health indicators to drive retention and expansion.
• Collaborate cross-functionally with product and engineering; write structured bug reports and feature requests grounded in customer feedback.

Kenntnisse

Customer relationships

Playbook design

Stakeholder management

Analytical mindset

German & English fluency

Jobbeschreibung

About the Role

This is the first dedicated Customer Growth and Operations hire at an early-stage B2B AI SaaS company, working directly with the founding team. You'll own the full customer lifecycle for a growing portfolio of enterprise clients and build the operational foundation that will scale the business from dozens to thousands of accounts.

What You'll Do

• Onboard and manage relationships across a portfolio of 40+ B2B clients, serving as their primary point of contact.

• Design and implement scalable customer success playbooks, health frameworks, and onboarding processes from scratch.

• Build an AI-native operating system to manage and scale client operations as the customer base grows.

• Translate complex AI workflows into clear, credible narratives for both technical and non-technical stakeholders.

• Define and track ROI metrics and customer health indicators to drive retention and expansion.

• Collaborate cross-functionally with product and engineering, including writing structured bug reports and feature requests grounded in customer feedback.

What We're Looking For

• Hands-on experience owning customer relationships in a B2B context — Customer Success, Account Management, Consulting, or a high-ownership GTM role at a startup.

• Demonstrated ability to build structure from scratch: a playbook, a process, or a team.

• Structured, analytical mindset with a track record of delivering complex, multi-stakeholder projects.

• Comfortable explaining AI-powered workflows simply and credibly to varied audiences.

• Experience defining ROI metrics or customer health frameworks, or strong enough product sense to scope and communicate technical issues clearly.

• Fluency in both German and English is required.

• Background from a management consultancy, professional services firm, or a growth-stage B2B software company is a plus.

Compensation & Benefits

Base salary of €70,000 – €110,000 annually, depending on experience. Equity participation via VSOP (0.25–0.75%) based on profile strength. Visa sponsorship is not available.

Location

On-site in Munich, Germany.