Forwarding agent Key Account & Customer Service (m/f/d)

Hellmann Worldwide Logistics; Polch; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading logistics company is looking for a Forwarding Agent Key Account & Customer Service in Polch. The role involves customer service, responding to inquiries, and ensuring timely deliveries while providing tailored solutions. Ideal candidates will have completed commercial training and experience in customer service. The company offers competitive salaries, bonuses, and numerous employee benefits.

Leistungen

Flexible working hours and mobile working

Holiday and Christmas bonuses

Company pension schemes

Health & well-being programs

Professional development opportunities

Subsidy for the Deutschlandticket

Laptop/tablet and cell phone provided

Discounts for travel, leisure, and culture

Qualifikationen

• Experience in customer service is required.
• Forwarding knowledge is an advantage.
• High quality standards for work.

Aufgaben

• Customer service for major customers.
• Independent processing of returns/procurement.
• Ensuring required delivery times.

Kenntnisse

Customer focus

Teamwork skills

Polite and competent advice

Ausbildung

Completed commercial training

Jobbeschreibung

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Forwarding agent Key Account & Customer Service (m/f/d), Polch

Location: Polch, Germany

Job Category: Other

EU work permit required: Yes

Job Reference: 02a74ca69a11

Job Views: 2

Posted: 01.06.2025

Expiry Date: 16.07.2025

Job Description:

As an employee in our customer service, you are the interface between our customers, sales, and operational processing in land transport. You promote customer loyalty by accepting transport orders, being available to answer questions, and offering tailor-made solutions.

Location: Polch | Reference no.: V | Type of employment: permanent

Your responsibilities:

• Customer service for our major customers
• Polite and competent advice to our customers
• Independent processing of returns/procurement business
• Ensuring the required delivery times
• Verification of data
• Find/create individual solutions

Your profile:

• Completed commercial training
• Experience in customer service
• Forwarding knowledge is an advantage
• You have high quality standards for your own work
• Customer focus, enthusiasm
• Teamwork skills

Diversity and equal opportunities are firmly anchored principles of our company philosophy. Applicants with severe disabilities will be given priority if they are equally qualified.

Your top benefits:

• Hellmann Spirit: company culture, regular team and company events, birthday ticket from the German television lottery
• Work-life integration: flexible working hours and mobile working
• Additional financial benefits: holiday and Christmas bonuses, company pension schemes, capital-forming benefits, up to €1, net bonus for recommending new colleagues, discounts and offers for travel, leisure, and culture
• Health & well-being: company fitness via Hansefit, mental health and health coaching
• Family: vacation days for caring for relatives and for special events
• Professional & personal development: newcomer days, further education and training through our academy, digital learning platform (LearningHub)
• Mobility: subsidy for the Deutschlandticket, mobility subsidy, free parking, free use of e-charging stations
• Equipment: laptop/tablet, cell phone