Forwarding agent Key Account & Customer Service (m/f/d)

TN Germany; Polch; Hybrid; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dedicated Forwarding Agent for Key Account & Customer Service in Polch. In this pivotal role, you will serve as the primary interface between customers and operational processes, fostering customer loyalty through personalized service and efficient order management. This position offers a permanent employment opportunity with a focus on teamwork and high-quality standards. Join a company that values diversity and provides numerous benefits, including flexible working hours, health coaching, and professional development opportunities. If you are customer-focused and thrive in a collaborative environment, this role is perfect for you.

Leistungen

Flexible working hours

Holiday and Christmas bonuses

Company pension schemes

Health coaching

Vacation days for caring for relatives

Subsidy for the Deutschlandticket

Free parking spaces

Laptop/tablet provided

Qualifikationen

• Experience in customer service is essential.
• Completed commercial training is required.

Aufgaben

• Provide customer service for major clients.
• Ensure timely processing of returns and procurement.

Kenntnisse

Customer Service

Teamwork

Communication

Problem-solving

Ausbildung

Commercial Training

Jobbeschreibung

Social network you want to login/join with:

Forwarding agent Key Account & Customer Service (m/f/d), Polch

Client:

Location:

Polch, Germany

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

02a74ca69a11

Job Views:

1

Posted:

30.04.2025

Expiry Date:

14.06.2025

Job Description:

As an employee in our customer service, you are the interface between our customers, sales, and operational processing in land transport. You promote customer loyalty by accepting transport orders, being available to answer questions, and offering tailor-made solutions.

Location: Polch | Reference no.: 02a74ca69a11 | Type of employment: permanent

Your responsibilities:

• Customer service for our major customers
• Polite and competent advice to our customers
• Independent processing of returns/procurement business
• Ensuring the required delivery times
• Verification of data
• Find/create individual solutions

Your profile:

• Completed commercial training
• Experience in customer service
• Forwarding knowledge is an advantage
• You have high quality standards for your own work
• Customer focus, enthusiasm
• Teamwork skills

Diversity and equal opportunities are firmly anchored principles of our company philosophy. Applicants with severe disabilities will be given priority if they are equally qualified.

Your top benefits:

• Hellmann Spirit: You culture throughout the company, regular team and company events, birthday ticket from the German television lottery
• Work-life integration: flexible working hours and mobile working
• Additional financial benefits: holiday and Christmas bonuses, company pension schemes and capital-forming benefits, up to €1, net bonus for recommending new colleagues, discounts and offers for travel, leisure, and culture
• Health & well-being: company fitness via Hansefit, mental health and health coaching
• Family: Vacation days for caring for relatives and for special events
• Professional & personal development: Newcomer Days, further education and training offers through our academy, digital learning platform (LearningHub)
• Mobility: Subsidy for the Deutschlandticket, mobility subsidy, free parking spaces, free use of e-charging stations
• Equipment: laptop/tablet, cell phone