Forward Deployed Engineer (f/m/d)

VoiceLine; München; Hybrid; EUR 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Flexible working hours

Competitive compensation

Access to sports and wellness offerings

Support for public transport

Zusammenfassung

VoiceLine is seeking a Forward Deployed Engineer to serve as the technical interface between customer requirements and our product. This hands-on role involves implementing integrations and ensuring reliable operations while collaborating closely with other teams.

The ideal candidate will have experience in backend systems, a strong security mindset, and fluency in both German and English. Benefits include a competitive compensation package, a hybrid work environment, and wellness offerings.

Qualifikationen

• Hands-on engineer with experience in integrations.
• Strong understanding of security and compliance.
• Ability to present technical decisions clearly.

Aufgaben

• Implement end-to-end integrations from design to deployment.
• Develop interfaces & APIs connecting various systems.
• Support security compliance and documentation.
• Assist with technical monitoring and problem-solving.

Kenntnisse

Experience in developing integrations or backend systems

Understanding of complex data and process flows

Familiarity with REST/GraphQL

Strong communication skills

Fluent in German and English

Tools

VPNs

OAuth2/OIDC

SAML

Jobbeschreibung

About Us

Do you want to take ownership from day one and actively shape the future in a growing company? VoiceLine is a fast-growing, VC-backed startup based in Munich. We build an AI-powered solution that helps field sales and service teams turn conversations into structured data efficiently. This enables customer information to be documented, analyzed, and seamlessly integrated into existing systems. Together with leading enterprise customers, we are working to make field sales future ready.

Your Mission

As a Forward Deployed Engineer, you are the interface between customer requirements and our product. You understand the requirements, evaluate them technically and ultimately implement them yourself – from architecture and integration designs to implementation and productive operation. In addition, you are the technical contact person for our customers in all matters relating to IT security, infrastructure and data governance, and you work closely with our product, platform and customer success teams. This is not a project management role – it is a hands‑on engineering job where you build, operate and ensure that our integrations run reliably and scalably.

Your Tasks

• Implement end‑to‑end integrations: scoping, design, implementation, testing, deployment and monitoring.
• Develop interfaces & APIs: Connect CRM systems (e.g. Salesforce, SAP, Dynamics) and adjacent systems (SSO/IdP, data lakes, ticketing, messaging).
• Support security & compliance: Respond to security questionnaires, create data flow diagrams, assist with DPIAs/DPAs; Compliance with encryption, data residency (EU) and ISO27001 processes.
• Configure network & infrastructure: Secure connectivity (VPNs, private links, IP whitelisting), authentication (OAuth/OIDC, SAML), secrets management.
• Documentation & handover: Technical documentation and runbooks for customers & internal teams.
• Go‑lives & hypercare: Support for pilots and rollouts, early monitoring and rapid problem solving.
• Interdisciplinary collaboration: Work closely with teams from sales, project management, customer success, product and the rest of the development team to ensure the technical implementation of projects.
• Feedback back into the product: Recognising recurring patterns and turning them into reusable modules or platform features.

Your Profile

• Hands‑on engineer: Experience in developing integrations or backend systems and enjoy solving technical problems directly.
• Systemic thinking: Understand complex data and process flows and can design robust, observable systems.
• API and integration know‑how: Familiar with REST/GraphQL, webhooks, authentication methods (OAuth2/OIDC/SAML) and schema/versioning strategies.
• Security mindset: Familiar with encryption, identity & access management, key management and secure development processes.
• Strong communication skills: Can present technical decisions in a way that is understandable to both developers and non‑technical stakeholders.
• Languages: Fluent/Advanced in German and English.

Benefits Include

• A dynamic environment with flexible working hours and a strong team culture.
• Competitive and fair compensation package, including virtual equity participation.
• Modern office in the heart of Munich and a hybrid working environment (depending on the role).
• Access to Wellpass and attractive sports and wellness offerings to support your well‑being.
• Support for public transport (Deutschlandticket).