Forward Deployed Engineer (f/m/d)

VoiceLine; München; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Dynamic environment

Virtual equity participation

Modern Munich office with hybrid work"

Wellness offerings

Deutschlandticket support

Job summary

VoiceLine in Munich is hiring a Forward Deployed Engineer to translate customer requirements into robust integrations and architectural solutions. You will implement end-to-end integrations, design interfaces with CRM systems, and ensure security, data governance, and compliant deployment across environments.

You will work closely with product, platform, and customer success teams to deliver scalable integrations and provide ongoing technical support during pilots and rollouts.

Qualifications

• Hands-on experience building integrations or backend systems.
• Ability to design robust, observable data flows and architectures.
• Experience with REST/GraphQL APIs and modern authentication methods (OAuth/OIDC/SAML).
• Security-minded with encryption, data governance, and security best practices.
• Excellent cross-functional collaboration and communication skills.

Responsibilities

• Implement end-to-end integrations including design, implementation, testing and monitoring.
• Develop interfaces and APIs connecting CRM systems (Salesforce, SAP, Dynamics) and adjacent systems (SSO/IdP, data lakes, ticketing, messaging).
• Support security, compliance, DPIAs/DPAs and data governance with encryption and data residency (EU).
• Configure network infrastructure: VPNs, private links, IP whitelisting, OAuth/OIDC, SAML, secrets management.
• Create technical documentation and runbooks for customers and internal teams.
• Go-lives and hypercare: provide technical support for pilots and rollouts with rapid problem solving.
• Collaborate with sales, project management, customer success, product and dev teams.
• Engage with technical stakeholders and iterate on solution engineering.
• Feedback patterns back into product as reusable modules.

Skills

Integrations engineering

Backend systems

REST/GraphQL API

OAuth2/OIDC/SAML

Security mindset

Systemic thinking

Strong communication

German & English fluency

Tools

Salesforce

SAP

Dynamics

Job description

About Us

Do you want to take ownership from day one and actively shape the future in a growing company? VoiceLine is a fast-growing, VC-backed startup based in Munich. We build an AI-powered solution that helps field sales and service teams turn conversations into structured data efficiently. This enables customer information to be documented, analyzed, and seamlessly integrated into existing systems. Together with leading enterprise customers, we are working to make field sales future ready.

Your Mission

As a Forward Deployed Engineer, you are the technical interface between our product and the business requirements our Solutions Architects have already scoped with the customer. You translate these into a technical solution, evaluate them architecturally and ultimately implement them yourself, from architecture and integration design to implementation and productive operation.

In addition, you are the technical contact person for our customers in all matters relating to IT security, infrastructure, and data governance whilst working closely with our product, platform, and customer success teams.

This is not a project management role. It is a hands‑on engineering job where you build, operate, and ensure that our integrations run reliably and scalably. You develop the tools and product features to offload work to customers or AI agents.

Your Tasks

• Implement end‑to‑end integrations: technical scoping, solution design, implementation, testing, deployment and monitoring.
• Develop interfaces & APIs: Connect CRM systems (e.g. Salesforce, SAP, Dynamics) and adjacent systems (SSO/IdP, data lakes, ticketing, messaging).
• Support security & compliance: Respond to security questionnaires, create data flow diagrams, assist with DPIAs/DPAs, and ensure compliance with encryption, data residency (EU) and ISO 27001 processes.
• Configure network & infrastructure: Secure connectivity (VPNs, private links, IP whitelisting), authentication (OAuth/OIDC, SAML), secrets management.
• Documentation & handover: Technical documentation and runbooks for customers & internal teams.
• Go‑lives & hypercare: Technical support for pilots and rollouts, early monitoring and rapid problem solving.
• Interdisciplinary collaboration: You pick up the validated business requirements from our Solutions Architects, whom you keep updated on technical progress and any deviations during the PoC. You also work closely with sales, project management, customer success, product and the rest of the development team to ensure the technical implementation of projects.
• Stakeholder management: you engage with technical counterparts and iterate on solution engineering
• Feedback back into the product: Recognising recurring patterns and turning them into reusable modules or platform features.

Your Profile

• Hands‑on engineer: You have experience in developing integrations or backend systems and enjoy solving technical problems directly.
• Systemic thinking: You understand complex data and process flows and can design robust, observable systems.
• API and integration know‑how: You are familiar with REST/GraphQL, webhooks, authentication methods (OAuth2/OIDC/SAML) and schema/versioning strategies.
• Security mindset: You are familiar with encryption, identity & access management, key management, and secure development processes.
• Strong communication skills: You can present technical decisions in a way that is understandable to both developers and non-technical stakeholders.
• Languages: Fluent in German and English

Benefits

• A dynamic environment with flexible working hours and a strong team culture
• Competitive and fair compensation package, including virtual equity participation
• Modern office in the heart of Munich and a hybrid working environment (depending on the role)
• Access to Wellpass and attractive sports and wellness offerings to support your well being
• Support for public transport (Deutschlandticket)