FOC Senior Professional Crew Care

European Air Transport Leipzig GmbH; Schkeuditz; On-site; EUR 52,000 - 76,000; Full time

Benefits offered by this job

Great Place to Work

International work environment

Training opportunities

Career advancement

Language courses

Health insurance

Daycare

Staff cafeteria

Job tickets

Parking

Discounted flight tickets

Job summary

European Air Transport Leipzig GmbH, part of DHL Group, is seeking a Flight Operations Control Senior Professional at Leipzig. You will be the first point of contact for catering and crew sleeping facilities, supporting 24/7 operations and coordinating between flight crews and departments.

The role requires fluent English and German, experience in a DHL aviation environment, strong organizational skills, and the ability to work under pressure in a fast-paced setting.

Qualifications

• Fluent in English and German (spoken and written).
• Experience in DHL aviation environment preferred.
• Strong organizational and planning skills.
• Ability to work in shift rotations and under pressure.
• Knowledge of airline operations and DHL transport business.

Responsibilities

• Coordinate catering entitlements and orders for flights.
• Administer crew sleeping facilities and check-in/out processes.
• Handle Hotac bookings and communicate with schedules teams.
• Support general admin tasks for FOC teams and flight operations.
• Serve as first contact for all catering and facility issues.
• Maintain documentation and data in Aviobook and related systems.

Skills

Interpersonal skills

Teamwork

Stress management

English and German proficiency

Service orientation

Education

Completed apprenticeship in aviation or related field

Tools

MS Office

Aviobook

AIMS/Netline Ops

Jumpseat tool

Job description

Join the success story of Europe´s largest DHL airline - European Air Transport Leipzig GmbH.

We connect people worldwide and live by strong values that make a difference. At EAT we combine flight operations and a maintenance organization under one roof, creating exciting opportunities for aviation professionals. Learn more and start your journey: http://www.fly.dhl.

YOUR TASKS

The Flight Operations Control Senior Professional reports to the Manager FOC – Crew care & FOC Support and is first point of contact for all catering issues as well as for the administration of the crew sleeping facilities for own- and third-party flight crews. He/She supports the Flight Operations Control team on a 24/7 basis taking care of all delegated administration tasks.

Catering

• Determine Catering entitlements with checking Flight Crew Rosters according to FDP in AIMS
• Decision making about size of catering according to rotations/stations and length of ground time
• Administration of and communication to all catering suppliers
• Daily Catering Orders for scheduled, Charter-Out flights & ad-hoc flights for EAT B757/A300 & A330 fleet as well as supporting DHK/DHA & ASL with ad hoc orders
• Consideration of special catering orders by pilots (allergy)
• Catering data Updates/generating Catering Overview/ uploading Catering Overview to Aviobook
• First point of contact for all catering issues

Crew Sleeping Facilities

• Monitor crew entitlement/capacity of Crew Sleeping facilities
• Administration of all Check In and Outs via a room booking software
• Handing out Crew Sleeping badges, activate the access for dedicated single rooms/replacement orders in case they won’t be returned
• Coordinating cleaning of rooms/bunks after check out of crew members
• First point of contact for all Crew Sleeping facility issues regarding optimization/coordination & complaints or necessary room changes

Hotac

• bookings in the European and Intercontinental DHL Network
• Forwarding of ad-hoc changes to the affected crews and to the Crew Scheduling department
• Handling of Jumpseat Tickets (checking priorities, availability, communication with associated departments EUNCC/CSD/MOC) including generating new profiles in the Jumpseat tool

General Tasks

• Support all FOC teams (CSD/DSP) in general administration tasks such as preparing flight utensils (flight envelopes, bug cards, reporting forms etc.) for EAT & other airlines
• Checking status if flight plans are submitted in Aviobook and if not, contacting crews
• Coordination of airside/landside transportation if required
• Facilitate all-around contact between crews and other departments such as Flight operations, Flight Crew Training, HR or HSE (I-Pads, Uniform fittings, Headsets, important documents, medical travel kits, high visibility vests etc.)
• Manage Lost & Found for all fleets
• First point of contact for all issues belonging to FOC / distribute/forward information to all FOC members / pass through information for flight crews on counter
• Additional duties and responsibilities are part of the individual procedures and/or may be assigned by the Manager FOC

YOUR PROFILE

• Completed apprenticeship as foreign language corresponded, field of aviation, hotel industry or other
• Several years of working experience (preferably in DHL aviation environment)
• Excellent in English and German skills (spoken/written)
• Experience of operating in a fast-paced environment
• Computer literate-proficient in the use of MS Office preferred
• AIMS/Netline Ops
• Strong interpersonal skills
• Ability to perform in a team
• Ability to communicate with people under stress
• Knowledge and understanding of airline operations and DHL transport business
• Excellent organizational skills and accurate working style
• Ability to work independently, well-structured, reliably and with dedication
• Willingness to work in shifts
• Flexibility to adjust to new situations
• High degree of service orientation

OUR OFFER

• A workplace at a Great Place to Work for the world’s most awarded TOP Employer 2026
• An international work environment with colleagues directly at the airport
• Training opportunities tailored to your personal development
• Career advancement opportunities within the company
• Language courses suited to your personal level (German, English)
• Additional health insurance with a generous budget and various health offers
• Company-supported daycare places
• Employer-subsidized 24/7 staff cafeteria and free beverage offer
• Very affordable job tickets
• JobRad, also available as an e-bike
• Parking spaces and free e-charging stations
• Discounted flight tickets for private use
• Exciting team and company events
• Gym and sports activities on our LEJ Campus
• Pay according to collective agreement
• Option for additional time off

Your contact person is Nadine Dold. If you need any other information, please go in contact by calling [phone].

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