Floor Manager - Max Mara Alsterhaus

Max Mara Fashion Group; Hamburg; Vor Ort; EUR 42.000 - 60.000; Vollzeit

Zusammenfassung

Max Mara Fashion Group in Hamburg-Alsterhaus is seeking a Floor Manager to lead the entrusted department, driving commercial results and upholding image standards. You will organize resources with the Store Manager, manage product and spaces, guide sales staff, and ensure excellent customer experiences.

Fluency in German and English is required, with at least 3 years in luxury fashion management. Strong collaboration with the Management Team and effective use of digital tools are expected to

Qualifikationen

• 3+ years of experience as Floor Manager/Assistant Store Manager in luxury/fashion
• Excellent communicator with leadership by example
• Customer oriented with focus on delivering outstanding in-store experiences
• Fluent in German and English

Aufgaben

• Achieve personal and department sales targets.
• Organise, manage and coordinate resources with the Store Manager to drive commercial results.
• Contribute to handling objections and closing sales when needed.
• Ensure department spaces are tidy and products are well cared for.
• Guarantee effective product management in the department.
• Maintain reception level per company standards and ensure a welcoming customer experience.
• Evaluate and develop the skills of department staff.
• Train backups to ensure coverage of the role.
• Inform and train colleagues on department collections with Sales Manager and Visual Manager.
• Collaborate with Management Team to achieve optimal store results.
• Ensure department image complies with company standards and procedures.
• Follow safety regulations and take action when required.
• Promote on-the-job training and digital activities to improve efficiency.
• Encourage adoption of digital tools to enhance processes and stakeholder collaboration.
• Support sustainable development practices across department operations.

Kenntnisse

Leadership

Customer service

Communication

German & English

Digital tools in-store

Jobbeschreibung

Would you like to join the Max Mara store in Hamburg-Alsterhaus as Floor Manager?

TheFloor Manager is responsible for the commercial objectives of the entrusted department. He/She will manage and develop the resources and collaborate with the sales advisors, in compliance with image rules and service standards.

You’ll be in charge of:

• Achieving personal results and those of the assigned department
• Efficiently organising, managing and coordinating the resources assigned to achieve commercial results in coordination with the Store Manager
• Contributing to the management of objections and the finalisation of sales if necessary
• Guaranteeing that the Sales Manager complies with the department spaces/areas (tidiness, care of the product)
• Guaranteeing effective product management in the department
• Ensuring that the level of reception in the department complies with company standards
• Evaluating and developing the skills of department personnel
• Making sure that one or more department back up is trained and developed in order to guarantee coverage of the role
• Informing and training colleagues on the entrusted department collection/product in conjunction with the Sales Manager and Visual Manger
• Working together with the Management Team (Operation Manager, Store Manager e Sales Manager) in order to achieve the best results for the store
• Guaranteeing that the image of the department Sales Managers is in line with company standards
• Ensuring compliance with company standards, procedures and rules of conduct
• Being familiar and complying with safety regulations and taking action if necessary
• Encouraging participation in on-the-job training through proactive initiatives, teamwork and digital activities, aimed at facilitating innovation and improving the effectiveness/efficiency of their responsibilities
• Promoting, adopting and developing the use of digital technologies within the scope of their role, with regard to process management and relationships with internal and external stakeholders involved in the business
• Adopting meaningful behaviour and promoting both operational and cultural actions linked to Sustainable Development, understood as an interconnection of practices aimed at caring for the environment, business processes and community organisation

If you:

• Have experience at least 3 years working as Floor Manager/Assistant Store Manager, preferably in a luxury/fashion field
• Are an excellent communicator
• Lead by example
• Are customer oriented and you provide a wonderful customer experience in store
• Are Goal Oriented Mind
• Are passionate about fashion and have a good understanding of fashion brands
• Are a proficient user with the digital tools in store
• Are a problem solver with strong organizational and follow-up skills
• Fluent in German and English language.

Join US!

About Max Mara Fashion Group

Max Mara Fashion Group is recognized throughout the world as the precursor of modern pret-à-porter fashion.

The Company was founded in 1951 with the aim of offering “haute de gamme” feminine clothing, produced

according to excellent industrial processes.

Passion, commitment and tradition have created a unique fashion style:

60+ fashion collections every season

14.000.000+ clothes sold every year

2.500+ single-brand shops

10.000+ multi-brand shops

27 languages spoken in the Max Mara Fashion Group world

5.500+ employees in the world

Our ecosystem is made of 44 Depts, including Fashion Design, Marketing & Sales, Operations, Retail, Stores, ICT,

The Digital Division was the latest department to be established in 2013, with the aim of integrating the

company's digital assets, as well as solutions and services related to e-commerce and digital marketing.

Discover your potential and your substance with a career at MMFG, where work means passion, embracing new

challenges, learning from each other, sharing a vision, teamwork and making it come true!

Max Mara Fashion Group is an equal opportunity employer. Everyone is welcome!