Flex Quality Auditor with Dutch (m / f / d)

TELUS International; Essen; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

TELUS Digital AI seeks a Flex Quality Auditor to ensure project quality and performance standards are met. The role entails conducting audits, providing improvement recommendations, and collaborating with teams to enhance quality assurance processes. Candidates should have strong analytical and communication skills, with a passion for AI solutions.

Leistungen

Relocation support

Positive international working environment

Fun Floor with PlayStation and table tennis

Free drinks and regular fruit deliveries

Employee referral bonus programs

Qualifikationen

• Strong Microsoft Office skills, especially Excel and PowerPoint.
• Experience with data analysis to support decision-making.
• Ability to read and understand complex guidelines.

Aufgaben

• Conduct audits of quality queues and recommend improvements.
• Support root cause analysis related to performance issues.
• Collaborate with the training team to deliver targeted training.

Kenntnisse

Attention to Detail

Analytical Skills

Communication

Time Management

Problem Solving

Tools

Microsoft Office

Google Suite

Jobbeschreibung

The team at TELUS Digital AI is seeking a Flex Quality Auditor to ensure that the project meets specified standards of quality and performance. Main responsibility will be to work on tasks that require review, verification, or validation to detect issues, propose improvements, and guarantee that deliverables align with business and client expectations.

The successful candidate will work onsite and report to the Quality Manager.

Responsibilities :

A key responsibility of the role is to conduct audits of the Quality queues, identify areas of improvement in quality assurance processes and recommend strategies for enhancement.

Support Team leads in providing root cause analysis related to dips in the individual and project scores and report real-time issues that might lead to them

Conduct root cause analysis of performance issues of resources on an on-going basis, then develop and measure improvement programs, providing reports and recommendations to the Quality Manager.

Collaborate with the Training team to design, implement and deliver trainings depending on the needs

Raise questions to client point of contacts for further clarification and spread the knowledge to the teams

Communicate with teams to leverage best practice and consistency across all projects.

The role will require a high degree of confidence and experience

• Interest in AI concepts and solutions

Demonstrate verbal, written and listening skills, with the ability to provide expertise at all levels of the business and with customers.

Time management and organization skills are essential.

The ideal candidate will have strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behavior.

Ability to collaborate both internally and externally of the business is essential.

Solution-oriented and structured way of working

Analytical skills and an eye for details

Technical Skills & Expectations

• The successful candidate must have strong Microsoft Office skills, especially Excel and PowerPoint and the Google Suite.
• Knowledge of tools like checklists, questionnaires, and root cause analysis (RCA).
• Prioritizing issues based on their impact on quality and compliance.
• Experience with data analysis to support decision-making.

What we offer :

Welcome to AI Bonus 1000 EUR!

Relocation support for smooth transition

Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture

Advanced job opportunities in our internationally growing company

Great office at the city center of Essen

Positive international working environment

Fun Floor with PlayStation, table tennis, and much more

Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation

Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks

Attractive employee referral bonus programs

Intriguing and diverse responsibilities

Ready to make an impact on AI technologies?

If this opportunity sounds appealing to you, apply now! Kindly attach your CV in English.

Please note that only shortlisted candidates will be contacted.

About TELUS Digital AI Data Solutions

Creating and enhancing the world's data to enable better AI via human intelligence.

We strive to enhance the world's data to enable better AI through human intelligence. Our team of data, technology, and project management professionals work with companies to test and improve machine learning models. We handle various data types, including text, images, audio, video, and geo. Our solutions improve AI systems in multiple applications, such as advanced smart products, improved search results, expanded speech recognition, more human-like bot interactions, and more.

TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation.

LI-DNI

IDJob

Are you ready to shape the future of AI? We're hiring dynamic and adaptable professionals for a Flex Team in Essen supporting a variety of cutting-edge AI projects. This unique opportunity will have you working on tasks that change and evolve, ensuring every day is exciting and impactful.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.