FIXED TERM 12 months - Sr. Customer Service Coordinator

Beam Suntory; Frankfurt; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading company in the spirits industry is looking for an operational team member within the customer service department, specifically for the Supply Chain Fulfillment Team in Germany. This fixed-term position involves daily business operations, customer service duties, and acting as the SAP Key-User, ensuring smooth collaboration with various stakeholders while driving process improvements. Candidates should have strong analytical skills, a background in logistics or supply chain management, and the ability to work effectively in a dynamic environment.

Qualifikationen

• Fluent in local language and good in English.
• Experience with key account customers and service providers is a plus.
• Experience in supply chain management in the FMCG retail industry.

Aufgaben

• Manage sales order, customer outbound, and claims.
• Drive automation journey for German & Northern Europe.
• Contact person for dispatchers of customers.

Kenntnisse

Analytical skills

Communication

Customer management

Problem solving

Ausbildung

Experience in logistics, customer service, or supply planning

Tools

ERP systems

SAP

Jobbeschreibung

What makes this a great opportunity?

This is an operational role within the customer service team. This position is limited (fixed-term) to 12 months.

• Position will be part of the Supply Chain Fulfillment Team German & Northern Europe reporting to the Senior Customer Collaboration Manager Germany & Northern Europe

• Position will be responsible for Northern Europe (NE) customer service OTC daily business duties (sales order management, customer outbound, claim handling)

• This role will be the SAP Key-User for the GER & NE Customer Service and Master Data Team
• This role will further drive our automation journey for GER & NE

o EDI (Order/Invoice)
o DESADV
o ESKER (Order/Claims)

• This role will interface with the Supply Network Planning Team, with third party logistics stakeholders and distributors, Commercial Manager & Finance.

Role Responsibilities

• Order management (Availability and plausibility check, data dispatch)

• Monthly NE market touch base

• OTC development meetings [Owner] (Identify SAP improvements,Monitor IT tickets)
• Contact person for dispatchers of customers and service providers
• Ensuring delivery service for Beam customers

• Processing invoices, complaints and credit notes

• EDI / DESADV / ESKER

o Setup new customers
o Responsibilities of adding or
changing customer in EDI
o Alignment and collaboration
with IT Consultant/OTC Support/EDICOM (external provider)
o Maintain/Request Transportation Routes
in SAP

Qualifications

• Experience in a logistics, customer service or supply planning role with exposure to customers, distributers, key account managers and finance business partners, ideally within the Spirits or drinks industry.

• Strong analytical skills

• Able positively manage tension even in challenging situations

• Ownership solving supply constraints & interpret demand signals at an early stage

• Focus on high financial and service level

• Must be fluent in local language and good in English, any additional language is a plus, but not required. Ability to communicate clearly and concisely, both orally and written.

• Experience in dealing with key account customers and service providers.

• Candidate should have experience in supply chain management departments in the FMCG retail industry

• Should work well and gladly with other people

• ERP systems knowledge