First-Level-Supporter (m/w/d) - hybrid

Franke; Rheine; Hybrid; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

An established industry player is looking for a dedicated customer support specialist to assist trade partners and end customers with product inquiries. This role emphasizes strong communication skills and a technical understanding of household appliances, ensuring quick and effective solutions. You will thrive in a supportive environment that values flexibility, with opportunities for training and development. Enjoy a modern workplace equipped with high-quality IT resources, ergonomic setups, and a family-like atmosphere. Join a team that celebrates success and fosters a culture of collaboration and innovation.

Leistungen

Flexible Working Hours

30 Days of Vacation

Training and Development Opportunities

High-Quality IT Equipment

Holiday and Christmas Bonuses

Bike Leasing Options

Pets in the Office

Casual 'Du' Culture

Fresh Fruit Daily

Company Celebrations

Qualifikationen

• Experience in customer service or support with technical understanding.
• Proficient in MS Office, CRM, and ticketing systems.

Aufgaben

• Support trade partners and customers via phone and written communication.
• Perform initial analysis and troubleshooting of product-specific questions.
• Use ticket system to track inquiries and document actions.

Kenntnisse

Customer Service

Technical Understanding of Household Appliances

Complaint Management

Communication Skills

MS Office

CRM Systems

Ticketing Systems

Problem Solving

Ausbildung

Commercial or Technical Training

Tools

MS Office

CRM Systems

Ticketing Systems

Jobbeschreibung

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, professional foodservice systems, the convenience store sector, and professional coffee making. With around 60 companies, we are present on five continents. Over 8,000 employees continuously seek new opportunities to develop innovative solutions for tomorrow's demands.

The Franke Home Solutions division is the world’s leading provider of smart systems for domestic kitchens. We leverage our longstanding reliability and expertise to help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to consumers by offering comprehensive solutions for food preparation and cooking.

About the job

Your tasks

• Support our trade partners and end customers via phone and written communication regarding product-specific and technical questions, outside of a traditional call center environment.
• Perform initial analysis and troubleshooting using provided tools and knowledge bases.
• Escalate complex cases that cannot be resolved via phone to the 2nd-level support.
• Ensure quick and customer-oriented solutions to increase customer satisfaction.
• Use our ticket system to track all inquiries and document actions taken.
• Contribute to the development of self-service options and the continuous improvement of our knowledge database.

Requirements

• Completed commercial or technical training.
• Experience in customer service or support, with technical understanding of household appliances.
• Familiarity with complaint and escalation management.
• Proficient in MS Office, CRM, and ticketing systems.
• Customer- and solution-oriented mindset.
• Enjoy interacting with people and possess strong communication skills.
• Remain composed in challenging situations.
• Excellent command of German in spoken and written form; good knowledge of English or Dutch is a plus.

What we offer you

• Flexible working hours in administration, with a single-shift system in production.
• Training and development opportunities for our employees.
• High-quality, modern IT and work equipment.
• 30 days of vacation.
• Up to 50% remote work in administrative roles.
• Ergonomic workplaces.
• Casual 'Du' culture and a family-like atmosphere.
• Contributions to company pension schemes and savings plans.
• Holiday and Christmas bonuses.
• Opportunities for participation and influence.
• Fresh fruit daily.
• Company celebrations.
• Flat hierarchies.
• EGYM Wellpass.
• Bike leasing options.
• Pets in the office.

Contact details

berbel Ablufttechnik GmbH
Wibke Feseker
HR Manager

For more information, visit: www.franke.com / Karriere bei berbel | berbel Ablufttechnik GmbH

Important information for all executive search firms, headhunters, and HR consultants

Franke Group does not accept unsolicited support from agencies or consultants. Any resumes submitted without a prior written agreement will be considered the property of Franke. If a candidate introduced by an agency is hired without an agreement, no fee will be paid.