First Customer Success & Implementation Manager (m/f/d)

atmio; Berlin; Remote; EUR 40.000 - 75.000; Vollzeit

Zusammenfassung

In einem dynamischen Umfeld sucht ein innovatives Unternehmen einen engagierten Customer Success Manager. Diese Rolle bietet die Möglichkeit, die Kundenreise aktiv zu gestalten und direkten Einfluss auf das Unternehmenswachstum zu nehmen. Sie arbeiten eng mit Kunden zusammen, um deren Erfolg zu gewährleisten und komplexe regulatorische Fragen zu klären. Mit einem starken Fokus auf Kommunikation und Beziehungen werden Sie sowohl mit Feldmitarbeitern als auch mit Führungskräften zusammenarbeiten. Flexible Arbeitszeiten, unbegrenzter Urlaub und ein starkes Engagement für die mentale Gesundheit machen diese Position besonders attraktiv.

Leistungen

Unbegrenzter Urlaub

Flexible Arbeitszeiten

Zugang zu Psychologen

Entwicklungsetat

Aktienoptionsplan

Team-Retreats

Deutschlandticket

Qualifikationen

• Mindestens 2 Jahre Erfahrung in einer kundenorientierten Rolle.
• Starke Excel- und Datenverarbeitungsfähigkeiten.

Aufgaben

• Verantwortung für den gesamten Kundenlebenszyklus und alle nach dem Verkauf anfallenden Aktivitäten.
• Technische Implementierung und End-to-End-Setup für neue Kunden.

Kenntnisse

Kundenorientierung

Datenanalyse

Kommunikationsfähigkeiten

Excel-Kenntnisse

Projektmanagement

Jobbeschreibung

You're not just looking for another job — you're ready to build something from the ground up. As our first Customer Success hire, you'll take full ownership of the customer journey, from onboarding to long-term success. You'll work hands-on with our customers and help shape the way they interact with our solution — both in the field and at a strategic level. Your work will have direct real-world impact, and you'll play a key role in building the foundation for how we scale Customer Success going forward.

Key Responsibilities

• Own the full customer lifecycle - Own all post-sales activities including onboarding, adoption, retention, and account health monitoring.
• Execute technical implementation - You'll handle the end-to-end setup for new customers, including data extraction, cleansing, and transformation
• Be a trusted advisor on regulatory topics - You'll guide customers through compliance questions and help them navigate complex regulatory landscapes.
• Build strong relationships at all levels - Whether it's field operators or senior management, you'll communicate with empathy and clarity to create long-term trust
  
  
  

This role is right for you if...

• You're a numbers-driven thinker with a human touch
• You are a strong communicator, organized, and excel at managing multiple projects while maintaining attention to detail
• You roll-up your sleeves and you are comfortable in high-pace environments with quickly changing tasks and requirements
• You are eager to step into a role with significant autonomy and accountability, where you can directly influence company growth
• You are motivated by the opportunity to make a positive impact on the planet
  
  
  

Requirements


Skills & experience you will need

• Min. 2 years of experience in a customer-facing role; e.g. e.g. customer success, account mgmt. or consulting
• Strong Excel / data handling skills and a sharp analytical mindset
• Excellent people skills - you can navigate conversations with field operators just as well as with senior managers
• Fluent in both English and German
  
  
  

Benefits

• Remote Working: Work from our hubs in Hamburg or Munich, or remote from Germany
• Unlimited Vacation: Take as many holidays as you need — we trust you to recharge when it matters most
• Flexible Working Hours: Work during the hours that align with your peak performance and lifestyle
• Mental Health Matters: Access 1:1 psychologist sessions and workshops through our Bloom partnership
• Professional Growth: Use a dedicated development budget to enhance your skills and career
• Stock Option Plan: Receive virtual stocks as a reward for your trust, effort, and vision alignment
• Unite, Recharge, Celebrate: Join in-person team retreats to connect and have fun
• Explore Germany: Enjoy the Deutschlandticket for flexible public transportation access