Fintech Product Expert - DACH (Hybrid / Remote in Austria / Germany)

Oper; Mannheim; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Oper, a leading European fintech company, seeks a Customer Onboarding Specialist to ensure efficient onboarding of new clients onto its platform. In this role, you will lead workshops, configure the platform, and support integrations while working within a dynamic international team. Ideal candidates will have 3-7 years of experience in banking or fintech, excellent communication skills, and a tech-savvy demeanor.

Leistungen

Competitive salary

Employee stock options

25 vacation days + 1 paid mental health leave

Learning and Development budget

Dynamic international team

Health insurance and pension scheme

Qualifikationen

• 3-7 years in a related role, focused on delivery projects within banking/fintech.
• Fluency in English and German required.
• Experience within a Pre-Series B (Enterprise) SaaS Startup in customer success.

Aufgaben

• Lead onboarding workshops with client stakeholders.
• Understand customer needs and align them with Oper's platform.
• Configure and tailor the Oper platform for specific processes.

Kenntnisse

Problem Structuring

Communication

Analytical Aptitude

Agile Attitude

Tech-savvy

Jobbeschreibung

Oper, a European Fintech company, is a leader in cloud-based digital mortgage software. We provide personalized journeys for borrowers and lenders. Oper's technology streamlines the mortgage application process, eliminates paperwork, and increases transparency. Currently collaborating with 16 leading financial institutions across 6 European countries, our digital solutions result in a +27% increase in digital customer conversion, +81% faster mortgage decisions, and a 90% first-time-right. Furthermore, the solution integrates seamlessly with core banking, CRM, and online banking systems, offering a compelling and comprehensive service to borrowers.

A passionate and engaging team of over 40 stellar Fintech operators works vigorously to transform European mortgages by enhancing efficiency and alleviating borrower anxiety. Backed by Bessemer Venture Partners and Motive Ventures, our SaaS platform has raised EUR 14 million, placing Oper at the forefront of revolutionizing mortgages in Europe. Oper currently has offices in Zürich (CH), Vienna (AT) and Antwerp (BE).

Tasks

Your Mission

• Ensure new customers are onboarded onto the Oper platform in the most efficient manner.
• Accelerate time-to-value by aligning customer goals with Oper’s proven best practices.
• Be a trusted guide to our clients during the implementation phase, ensuring a smooth and impactful transition to our platform.
• Champion efficiency, clarity, and collaboration to set customers up for long-term success with Oper.

Your role & responsibilities :

• Facilitate workshops – Lead onboarding workshops with various client stakeholders, both business and technical.
• Requirement analysis – Understand customer needs and map them to Oper’s platform capabilities and best practices.
• Platform configuration – Set up, configure and tailor the Oper platform to match customer-specific mortgage processes.
• System integration – Coordinate and support integrations with existing systems in the IT landscape of our clients.
• Cross-functional collaboration – Work closely with onboarding leads, CS engineers, and the product team at Oper.
• Process improvement – Contribute to the refinement of our onboarding playbooks, templates, and internal documentation.
• Pre-sales – Support the G2M team in pre-sales activities using your experiences of other clients.

Requirements

What you'll bring to Oper

• Experience : 3-7 years in a related role, with a spotlight on delivery projects within the banking or fintech.
• Analytical aptitude : A love for problem structuring and solution crafting, using your analytical prowess.
• Communication mastery : Stellar communication and relationship-building skills both fluently in English and German .
• Agile attitude : An action-oriented mindset and a knack for 'getting things done.'
• Tech-savvy : A healthy familiarity with SaaS Implementations and IT projects.
• In-depth familiarity with the European mortgage market.
• Experience within a Pre-Series B (Enterprise) SaaS Startup in a customer success role

As a fast-growing company, we’re building a stellar team in which you will work with a high level of autonomy. On top of having the freedom to creatively make an impact, you’ll be surrounded by an open team that is motivated to support you along the way. We offer you :

• Competitive annual salary in line with your level of experience
• Employee stock options
• 25 vacation days per year + 1 paid Mental health leave / day
• Dynamic international team with 12 nationalities that work hard, push boundaries, and have a blast doing it
• Supportive and inclusive culture
• Learning and Development budget and a dedicated time to focus on your growth and learning
• Carefully crafted and structured Onboarding process with a dedicated mentor
• Travel budget to frequently gather with your team in our Magic Digital Mortgagelab in Antwerp
• Big Team get-together twice a year where you have a chance to spend a couple of awesome days with the entire company in an attractive location, to fully embrace the collaborative spirit of the team
• Full support with your local administration
• Health insurance and pension scheme
• Equipment needed to excel at your work

Inclusive at our core

Oper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Every application will be considered without attention to race, religion, gender, gender identity, sexual orientation, disability, age, or other applicable statuses.

Oper gives the paper-based mortgage industry access to a digital future. Our 65+ people strong team is building the dominant SaaS platform for European lenders.