Fintech Operations Intern

Jobtailor; Berlin; Vor Ort; EUR 26.000 - 34.000; Vollzeit

Zusammenfassung

Jobtailor in Berlin seeks a customer service associate to manage payments allocation and support queries across tickets, live chat, and phone. You will escalate issues per procedures and document actions meticulously, feeding back into process improvements.

Requirements include German (C1+) and English, accuracy, empathy, and the ability to work on-site during onboarding with hybrid arrangements thereafter. Quick start available.

Qualifikationen

• Experience in customer service or back-office; role-specific training provided.
• Fluent German (C1+) and English.
• High accuracy and enjoy structured, recurring tasks.
• Empathetic and calm communication style.
• Based in Berlin; onboarding on-site with hybrid work afterward.

Aufgaben

• Assign payments to outstanding receivables and review system suggestions.
• Handle tickets, live chat, and inbound calls professionally.
• Escalate unresolved cases per procedures.
• Proactively report recurring issues for process improvements.
• Document work carefully.

Kenntnisse

Fluent German (C1+) and English

Empathetic communication

Calm communication style

Attention to detail

Self-organization

Comfortable with web-based tools

Ausbildung

Enrolled at a German university

Jobbeschreibung

Responsibilities

• Assign payments to outstanding receivables; review system suggestions; investigate unassigned transactions and allocate them manually
• Professionally and empathetically handle incoming tickets, live chat and inbound phone calls
• Escalate cases that cannot be resolved according to defined procedures
• Proactively report recurring issues – your input will feed directly into the development of our processes
• Document your work carefully

Requirements

• Initial experience in customer service, back‑office operations, or a related field – role‑specific training will be provided
• Enrolled at a German university
• Fluent German (C1+) and English
• High level of accuracy; enjoyment of structured, recurring tasks
• Empathetic and calm communication style
• Comfortable using web‑based tools and dashboards
• Self‑organized and able to work independently
• Based in Berlin (on‑site presence required during onboarding; hybrid thereafter)
• Available for a quick start

Soft Skills

• Empathetic Communication
• Calm Communication Style
• Attention to Detail