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Job Reference:
a92c6beb9849
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2
Posted:
10.08.2025
Expiry Date:
24.09.2025
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Job Description:
Closing Date: 2023/03/31
Reference Number: MMH230306-4
Job Title: Financial Advisor - Cape West Coast
Position Type: Permanent
Role Family: Sales
Cluster: Metropolitan Life
Remote Opportunity: None
Location - Country: South Africa
Location - Province: Western Cape
Location - Town / City: Parow
Introduction
Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.
Metropolitan operates in South Africa, but the brand is also present in 7 African countries including Namibia, Botswana, Kenya, Ghana, and Lesotho. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions, and life insurance. www.metropolitan.co.za
Role Purpose
Attract, acquire, and retain clients by selling company products to generate new business and to provide after-sales service to clients to ensure client retention, increase market share, and contribute to the overall business objectives and its long-term viability.
Requirements
- 1-2 years’ experience in a financial advice rendering role (essential)
- 1-3 years’ experience in the financial services industry (desirable)
- Degree in Financial Planning, Business, Finance, Economics, or equivalent qualification
- Certificate of proficiency in Insurance or equivalent qualification
- Relevant legislative/regulatory exams or qualifications
- Specific licensing or registration
- Certified Financial Planner (CFP) or equivalent registration
- Interpersonal skills
- Communication skills
- Planning skills
- Influencing skills
- Knowledge of the financial services industry
- Knowledge of relevant legislation
Duties & Responsibilities
INTERNAL PROCESS
- Engage with prospective clients to highlight features and benefits of products based on their financial wellness needs.
- Sell products aligned with client needs after conducting affordability analysis.
- Calculate and advise on tax and legal implications of products or changes.
- Accurately capture client information, actions, and sales on the systems.
- Complete administrative and reporting requirements within deadlines.
- Achieve targets on production, quality, and conversion, ensuring compliance with legislative requirements.
- Provide financial advice to enhance clients’ financial wellness.
CLIENT
- Investigate client queries within the agreed service levels and ensure timely feedback.
- Escalate queries to relevant departments.
- Provide accurate information and advice to clients and stakeholders.
- Report on service delivery against agreements and targets.
- Build and maintain relationships with clients and stakeholders.
- Recommend improvements in client service and fair treatment.
- Participate in a culture of rewarding relationships and exceptional service.
- Proactively promote trustworthy product offerings through professional advice.
PEOPLE
- Develop productive relationships with peers and stakeholders.
- Participate in change initiatives.
- Continuously develop professional and industry knowledge.
- Contribute to innovation and share new ideas.
- Drive personal career development.
FINANCE
- Enhance cost-effectiveness and operational efficiency.
- Manage resources responsibly.
- Contribute to risk management processes.
Competencies
- Analyzing information, problem-solving, and asking probing questions.
- Interacting with people confidently and engagingly.
- Persuading and negotiating effectively.
- Articulating information clearly and confidently.
- Exuding self-confidence and positive outlook.
- Maintaining focus on targets and deadlines.
- Following procedures diligently to minimize risks.