Field Trainer - Germany

TN Germany; Deutschland; Remote; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Remote Field Trainer to enhance training and operational excellence within the DACH region. This role is pivotal in delivering comprehensive training to Franchisees and restaurant teams, ensuring they meet high operational standards. You will work closely with the Franchise Performance team to implement training programs, develop strong relationships, and promote continuous improvement. If you have a passion for learning and development and enjoy working in a dynamic environment, this opportunity could be the perfect fit for you.

Leistungen

Pension Reimbursements

Medical Insurance

Life Insurance

Qualifikationen

• Bachelor’s degree preferred or 4 years of relevant experience.
• 2-5 years of experience in QSR environment.
• Strong organizational, presentation, facilitation, and communication skills.

Aufgaben

• Certify and maintain local restaurants as 'Centers of Excellence' for franchisee training.
• Support and collaborate in deploying core learning programs within the market.
• Identify training needs, provide coaching, and monitor training effectiveness.

Kenntnisse

Organizational Skills

Presentation Skills

Facilitation Skills

Communication Skills

Technical Proficiency (WebEx, Zoom, LMS, MS Office, SharePoint)

Ausbildung

Bachelor’s Degree

4 Years of Relevant Experience

Tools

WebEx

Zoom

Learning Management System (LMS)

MS Office

SharePoint

Jobbeschreibung

Support the DACH Team as a Remote Field Trainer in Germany

We have an exciting opportunity to support our DACH Team as a Field Trainer based remotely in Germany. The role is integral in supporting SMO/MFP success within Subway by providing operational knowledge, training, coaching, and support to Franchisees and a Training store network. The Field Trainer will work closely with the Manager of the Franchise Performance team to identify, plan, and conduct training in restaurants within the market, supporting the current strategic EMEA plan, company initiatives, and regional needs.

The role involves bringing learning, training, and professional development to all learners in the market through various delivery methods including classroom, online facilitation, self-service e-learning, and more. Additionally, the Field Trainer will collaborate with MFPs to ensure all training for NRO new employees is completed to standard, preparing stores for operational excellence at opening.

Responsibilities include but are not limited to:

1. Certified Trainers & Training Restaurants: Certify and maintain local restaurants as 'Centers of Excellence' for franchisee training, visit training restaurants, evaluate operations, organize cascade calls, and coach in-restaurant trainers.
2. Training Cascade: Support and collaborate in deploying core learning programs within the market, utilizing a network of certified trainers and restaurants, and collect feedback for continuous improvement.
3. SMO Performance Support: Identify training needs, provide coaching, support restaurant teams, and monitor training effectiveness through feedback and performance analysis.
4. NRO: Partner with SMO/MFP to execute the New Restaurant Opening program, ensuring training standards for new employees and operational readiness.
5. Training of MFPs & HQ Employees: Ensure technical and soft skills development for SMO team, keeping curricula updated and relevant.
6. Certified Managers: Collaborate with the EMEA L&D team to deploy Certified Manager training ensuring management support aligned with Subway strategies.
7. Interpersonal Relations: Provide excellent customer service, develop strong relationships, and enhance the reputation of SUBWAY and the Learning & Development Department.
8. Self-Development & Knowledge: Participate in training programs, travel as needed, and contribute subject matter expertise to learning initiatives.
9. Continuous Improvement: Identify opportunities to support technology, marketing, and operations initiatives through various training methods.

Qualifications:

• Bachelor’s degree preferred or 4 years of relevant experience.
• 2-5 years of experience, preferably in QSR environment.
• Strong organizational, presentation, facilitation, and communication skills.
• Proficiency with technology such as WebEx, Zoom, LMS, MS Office, SharePoint.
• Ability to travel up to 80% of the time.

What do we Offer?

• Pension, Medical, and Life Insurance Reimbursements