Field Support Technician

AVASO Technology Solutions; Leipzig; Vor Ort; EUR 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Competitive salary and benefits

Zusammenfassung

AVASO Technology Solutions in Leipzig, Germany, seeks a Field IT Support Technician with 2+ years of Desktop Support experience. You will provide on-site and remote assistance to end users, troubleshoot hardware/software, and maintain desktop systems. Strong German/English (B2-C1) is mandatory.

Responsibilities include OS deployments, imaging, and ITIL-aligned incident management, with opportunities for growth in a global IT services environment.

Qualifikationen

• 2+ years of Desktop Support experience in IT environments.
• Proficient with Windows, Mac, and Linux operating systems.
• Experience with Active Directory for user management and security.
• Familiar with remote desktop tools and troubleshooting techniques.
• Knowledge of networking protocols (TCP/IP, DNS, DHCP).
• Strong MS Office knowledge and hardware diagnostics skills.
• Experience with system imaging and software deployment tools (SCCM/ MDT).
• Understanding of ITIL incident, problem, and change management.
• Excellent communication; able to explain tech to non-technical users.
• B2-C1 German and English proficiency is mandatory.

Aufgaben

• Provide on-site and remote desktop support for users with quick issue resolution.
• Troubleshoot hardware, software, and network-related problems.
• Install, configure, and maintain desktops, laptops, and peripherals.
• Deploy operating systems, updates, and software packages.
• Collaborate with IT team to resolve escalations and recurring issues.
• Conduct routine system audits and ensure security compliance.
• Provide end-user training and create technical documentation.
• Manage support tickets for multiple internal stakeholders.

Kenntnisse

Desktop Support Experience

Windows OS

Mac OS

Linux

Active Directory

Remote Desktop Tools

Networking TCP/IP DNS DHCP

MS Office Suite

Hardware Diagnostics

System Imaging (SCCM/ MDT)

ITIL processes

Communication Skills

German/English B2-C1

Tools

SCCM

MDT

Remote Desktop Tools

Microsoft 365

Google Workspace

Jobbeschreibung

Job Opportunity: Field IT Support Technician at AVASO Technology

Experience: 2+ years

Language Known: English, German B2-C1 (Compulsory)

Company Overview:

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview:

We are seeking an experienced Field IT Support Technician to join our team in Location: Leipzig, Germany. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.

Key Responsibilities:

• Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain desktop systems, laptops, and peripherals.
• Ensure the deployment of operating systems, updates, and software packages.
• Work with the IT team to resolve and escape issues as needed.
• Perform routine system audits and ensure systems are up-to-date and secure.
• Provide end-user training and technical documentation where necessary.
• Collaborate with team members and manage support tickets for various internal stakeholders.

Required Skills & Qualifications:

• 2+ years of experience in Desktop Support or similar roles.
• Strong experience with Windows OS, Mac OS, and Linux environments.
• Experience with Active Directory for user management, group policies, and security.
• Proficient with remote desktop tools and troubleshooting techniques.
• Experience with networking protocols (TCP/IP, DNS, DHCP).
• Strong knowledge of MS Office Suite and other productivity software.
• Expertise in hardware diagnostics, repair, and replacements.
• Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
• Familiar with ITIL processes for incident, problem, and change management.
• Strong communication skills, with the ability to explain technical issues to non-technical users.
• Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
• B2-C1 Level in German and English (Mandatory).

Must Have Skills:

• Certification: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
• Experience with cloud-based applications (e.g., Microsoft 365, Google Workspace).
• Knowledge of IT security best practices and protocols.

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.

Work with cutting-edge technologies to shape the future of IT solutions.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.