Field Support Representative - Northwest

Skydio; Deutschland; Vor Ort; EUR 87.573 - 109.466; Vollzeit

Benefits dieser Stelle

Health insurance

Paid leave

Stock options

Zusammenfassung

Skydio is seeking a Field Support Representative to provide onsite and remote technical support for drone systems and cloud operations in the Northwest US. The role involves troubleshooting firmware, mission configuration, and network issues.

You will analyze logs, identify issues, and collaborate with product teams to improve support processes, ensuring rapid resolutions for customers and continuous product improvements.

Qualifikationen

• At least 3 years of UAS operation experience (civilian or military).
• Proficiency in troubleshooting IoT and network devices.
• Experience in operational, technical, or customer-facing support roles.
• Proficiency in troubleshooting firmware, networks, and cloud systems.
• Knowledge of IoT, streaming APIs, and network devices.
• Willingness to travel regionally up to 50%.

Aufgaben

• Provide onsite and remote technical support for drone systems and cloud operations.
• Troubleshoot firmware, mission configuration, and network issues.
• Analyze logs and identify issues.
• Collaborate with product teams to improve support processes.

Kenntnisse

UAS operation

IoT troubleshooting

Customer-facing support

Firmware & cloud troubleshooting

IoT APIs

Travel willingness

Jobbeschreibung

Overview

Skydio is seeking a Field Support Representative to work in the Northwest US, providing onsite and remote technical support for drone systems and cloud operations. The role involves troubleshooting firmware, mission configuration, and network issues, analyzing logs, and collaborating with product teams to improve support processes.

Responsibilities

• Provide onsite and remote technical support for drone systems and cloud operations.
• Troubleshoot firmware, mission configuration, and network issues.
• Analyze logs and identify issues.
• Collaborate with product teams to improve support processes.

Qualifications

• At least 3 years of UAS operation experience (civilian or military).
• Proficiency in troubleshooting IoT and network devices.
• Experience in operational, technical, or customer‑facing support roles.
• Proficiency in troubleshooting firmware, networks, and cloud systems.
• Knowledge of IoT, streaming APIs, and network devices.
• Willingness to travel regionally up to 50%.

Benefits

Salary range: $100,000 - $125,000 annually. Benefits include health insurance, paid leave, and stock options.