Field Support Engineer - Protein Crystallography & Liquid Handling

FORMULATRIX; Frankfurt; Hybrid; EUR 70.000 - 98.000; Vollzeit

Benefits dieser Stelle

Profit-sharing plan

Personal performance bonus

Pension contribution

Zusammenfassung

FORMULATRIX is seeking a Field Support Engineer for Protein Crystallography & Liquid Handling to join the European Support Team. The role is home-office based in the greater Frankfurt area, requiring hands-on installation, customer training, and ongoing support across Europe.

The ideal candidate will have a Bachelor's in IT/engineering/robotics, experience with precision automation and imaging systems, and strong German and English language skills.

Qualifikationen

• Bachelor's degree or equivalent in an IT/engineering/robotics discipline.
• Experience with precision automation, robotics, software, microfluidics.
• Experience with digital imaging systems, Lasers and optics.
• Highly proficient with computers, (Windows OS), networking and IT-related activities.
• Quick learner with good interpersonal skills.
• Native German and excellent English language skills, both written and verbal, are essential.
• Experience supporting high-value instrumentation in similar environments (e.g. Synchrotron facilities).
• Salary and benefits package will be competitive with market rates.
• Profit-sharing plan for exceptional candidates.
• Personal performance bonus
• Pension contribution

Aufgaben

• Based in Frankfurt area, as a member of the support team in Europe, reporting to the European Support Manager.
• Service existing systems across Europe.
• Customer training and support from home and in the field, via phone, email, or remote access tools such as TeamViewer.
• Escalate issues to the USA HQ when necessary.
• Up to 60% overnight travel.
• Record customer interactions and issues in our CRM database.
• Maintain and record detailed notes during customer support work.
• Follow up with the engineering teams to ensure issues are addressed and product quality and usability are improved.
• Provide a regular support summary in weekly team meetings.
• In-house repair and testing of MANTIS/ µPULSE instruments.

Kenntnisse

Automation

Robotics

Software

Microfluidics

Ausbildung

Bachelor's degree

Tools

Imaging systems

Lasers and optics

Jobbeschreibung

Field Support Engineer - Protein Crystallography & Liquid Handling

FORMULATRIX is a rapidly growing company, headquartered in Dubai, UAE. Founded in 2002, we have since grown to be the global leader in protein crystallization imaging and automation.

Building on our market-leading position in Protein Crystallography, we have expanded our product range to include a line of unique microfluidic-based liquid handlers and a game-changing digital PCR system. These markets offer the company significant room for growth, and we are looking for an experienced candidate to integrate into our European support team.

This field support engineer position within our European Support Team is a home office-based position in the greater Frankfurt, Germany area. It requires a hands‑on, detail-oriented person, able to work directly with our customers throughout Europe. This involves on‑site installation of sophisticated robotic systems for life‑science research, customer training and follow‑up support, both from home office and in the field. The position requires 60% + overnight travel, potentially on short notice.

Primary Work Responsibilities

• Based in the Frankfurt, Germany area, as a member of the support team in Europe, reporting to the European Support Manager.
• Service existing systems throughout Europe.
• Customer training and support from home and in the field, via phone, email, or remote access tools such as TeamViewer.
• Escalate issues to the USA HQ when necessary.
• Up to 60% overnight travel.
• Record customer interactions and issues in our CRM database.
• Maintain and record detailed notes during customer support work.
• Follow up with the engineering teams to ensure that issues are addressed and product quality and usability are improved.
• Provide a regular support summary in weekly team meetings.
• In-house repair and testing of MANTIS/ µPULSE instruments.

Qualifications

• Bachelor's degree or equivalent in an IT/engineering/robotics discipline.
• Experience with precision automation, robotics, software, microfluidics.
• Experience with digital imaging systems, Lasers and optics.
• Highly proficient with computers, (Windows OS), networking and IT-related activities.
• Quick learner with good interpersonal skills.
• Native German and excellent English language skills, both written and verbal, are essential.
• Experience supporting high-value instrumentation in similar environments (e.g. Synchrotron facilities).
• Salary and benefits package will be competitive with market rates.
• Profit-sharing plan for exceptional candidates.
• Personal performance bonus
• Pension contribution