Field ServiceTechnician (mfd) (24677)

Technogym USA United States; Mannheim; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

Join a leading company in the fitness services sector as a Field Engineer. In this role, you will be responsible for ensuring complete customer satisfaction by addressing installation and service requests. Ideal candidates will have a diploma in Electronics & Communications and several years of hands-on experience. If you're a problem solver passionate about technology and customer service, this is the opportunity for you.

Qualifikationen

• 3-5 years experience in a similar role.
• Mechanical / electronic engineering skills.
• Ability to troubleshoot, test, repair and service technical equipment.

Aufgaben

• Responsible for executing jobs in line with defined procedures.
• Educates customers in the technical use and care of equipment.
• Accurately report service data in line with procedures.

Kenntnisse

Computer Hardware

Customer Service

Hand Tools

Computer Networking

Field Service

Mechanical Knowledge

Troubleshooting

Ausbildung

Diploma / Degree in Electronics & Communications

Jobbeschreibung

If you thrive to work in the Services field and you are obsessed with care users satisfaction this is the position for you! One of Technogyms key goals is Satisfying 100% of our customers and end-users. Our Services teams are always trying to improve their service quality to have the best fitness experience anywhere.

We are looking for a problem solver Field Engineer who will act as a customer advocate by ensuring complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products.

Responsibilities

• Responsible for executing jobs in line with defined standard operating procedures
• Responsible for achieving field performance (TTS FTFR JMR3)
• Responsible for managing stock of parts and guarantee a high-level inventory record accuracy
• Educates customers in the technical use and care of Technogym equipment
• Responsible for executing an effective root cause analysis of a product issue with the goal to identify the proper parts to be used and determine the appropriate solution
• Responsible for a proper management of the work order (i.e. including all requested information based on assigned standard operating procedures)
• Responsible for the proper management of services report
• Participate in the feedback from the market process by giving structured and technically meaningful feedback on detected problem issues
• Contact customers to communicate estimated time of arrival
• Escalate problems and reassign calls when appropriate
• Accurately report service data in line with assigned procedures
• Ensure all work-related equipment and vehicles are utilized and maintained in a safe and responsible manner ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation.

Requirements

• 3-5 years experience in a similar role
• Diploma / Degree in Electronics & communications or similar
• Mechanical / electronic engineering skills
• Ability to troubleshoot test repair and service technical equipment
• Knowledge and ability to work with mobile tools and applications
• Knowledge of IT networking is advantage
• Management of service orders
• Repair business expertise
• Management of client requests and complaints
• Transparency intellectual openness and teamwork

Passion for sports enthusiasm humility pro-activity and ethics complete the desired profile

Technogym is an Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age sex sexual orientation race religion or belief.

Discover your potential with a career at Technogym where work means loving what you do taking on challenges learning from others sharing a vision and making it come true

Required Experience :

Key Skills

Computer Hardware,Customer Service,Hand Tools,Computer Networking,Field Service,POS,Windows,Mechanical Knowledge,Service Technician Experience,Merchandising,Project Coordination,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1