Field Services Engineer (Münster)

PayComplete; Unterrot; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading fintech company is seeking a Field Service Engineer to maintain and repair equipment at customer locations. The ideal candidate will have technical expertise, problem-solving skills, and experience in field service roles. Responsibilities include installations, diagnostics, and customer support. This role requires travel and a valid driver's license. Application in English is required.

Qualifikationen

• Proven experience as a Field Service Engineer or in a similar technical role.
• Strong understanding of mechanical and electrical systems.
• Excellent problem-solving skills and the ability to work independently.

Aufgaben

• Perform on-site installations, maintenance, and repairs on equipment.
• Conduct routine inspections and preventive maintenance.
• Diagnose and troubleshoot technical issues.

Kenntnisse

Technical expertise

Problem-solving abilities

Strong customer service skills

Good communication skills

Interpersonal skills

Jobbeschreibung

Field Service Engineer

Job locations: Berlin, Dusseldorf, Nürnberg

PayComplete is the global leader in physical finance, dedicated to innovating self-service experiences and operations for both consumers and employees. The PayComplete Solution is a fintech IoT platform made up of an adaptable set of SaaS machine software, intelligent devices, and professional, technical and merchant services.

ROLE OVERVIEW

The Field Service Engineer plays a crucial role in the maintenance and repair of equipment and systems at customer locations. This position demands a blend of technical expertise, problem-solving abilities, and strong customer service skills. Field Service Engineers are responsible for troubleshooting, installing, and repairing a variety of PayComplete equipment, ensuring optimal performance for clients.

KEY JOB RESPONSIBILITIES

• Perform on-site installations, maintenance, and repairs on equipment to ensure they operate at peak performance.
• Conduct routine inspections and preventive maintenance to minimize equipment downtime.
• Diagnose and troubleshoot technical issues using analytical skills and specialised tools.
• Provide technical support to customers, offering solutions and advice for efficient equipment use.
• Document all work performed and maintain accurate records of service reports.
• Stay updated on industry trends, product developments, and regulatory changes to ensure compliance and safety.
• Develop and maintain lasting relationships with clients by demonstrating reliability and expertise.

Experience & Qualifications

• Proven experience as a Field Service Engineer or in a similar technical role.
• Strong understanding of mechanical and electrical systems.
• Excellent problem-solving skills and the ability to work independently.
• Good communication and interpersonal skills to engage with clients effectively.
• Willingness to travel, including overnight stays, as required.
• A valid driver’s license and a clean driving record.

Application and CV should be submitted in English. Most, if not all, interviews in the process will be conducted in English.