Field Services Engineer

Pivotal Recruitment Ltd; Deutschland; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Pivotal Recruitment Ltd is representing a well established international manufacturer in the packaging sector. The Field Service Engineer will install, service and maintain machinery at customer facilities, working with production and sales teams to meet client needs.

The role requires troubleshooting electrical, mechanical and control systems, developing specifications during tests and startups, and providing training to customer staff on safety and maintenance.

Qualifikationen

• Four or more years of equipment maintenance, repair and troubleshooting experience.
• Technical qualification in industrial or mechanical engineering.
• Ability to read electrical and mechanical drawings with PLC and operator interface knowledge.
• Knowledge of continuous improvement methods such as Six Sigma.
• Willingness to travel at short notice and flexible hours, including shifts/out-of-hours.

Aufgaben

• Carry out troubleshooting, diagnosis and repair of electrical, mechanical and controls issues on machinery at customer sites.
• Support specifications development during testing, debugging and startup of new designs.
• Build and maintain relationships with customers and resolve equipment/service issues.
• Act as technical expert to support sales and product development projects.
• Apply continuous improvement to increase productivity and reduce costs.
• Maintain IT systems and update documentation.
• Provide training to customer staff on safety and maintenance.
• Prepare service reports and schematics to support field activity.
• Report progress to stakeholders and liaise with OEMs on projects.
• Conduct audits and evaluations of machine performance.

Kenntnisse

Electrical drawings

Mechanical drawings

PLC knowledge

Operator interface

Six Sigma

Travel flexibility

English skills

German language (adv)

Ausbildung

Industrial or mechanical engineering qualification

Tools

None

Jobbeschreibung

Our client is a well established international manufacturer within the packaging industry, supplying a broad range of respected brands across a variety of consumer sectors. Operating across multiple regions worldwide, they are committed to sustainable manufacturing, workplace diversity and rewarding their people with a strong compensation and benefits package.

Job purpose

Responsible for the installation, servicing and maintenance of machinery at customer facilities. A key member of the Technical Service team, this role works closely with production and sales colleagues to meet customer needs.

Key responsibilities

• Carry out advanced troubleshooting, diagnosis and repair of electrical, mechanical and controls issues on machines installed at customer sites, including overhauls and field upgrades
• Support the development, processing and follow up of specifications during machinery testing, debugging and start up, and during the development and field testing of new product designs
• Build and maintain strong working relationships with customers, acting professionally and proactively to resolve equipment, product and service issues
• Act as the technical expert, partnering with sales and manufacturing teams to resolve customer issues and support new business and product development projects
• Apply continuous improvement techniques to increase equipment productivity, and contribute to process improvement and cost reduction initiatives
• Make effective use of in house and standard IT systems
• Maintain the skills base required to keep pace with machinery and product technology
• Provide instruction and training to customer staff on safety, operation, machinery maintenance and correct product handling
• Prepare service reports, modified schematics, standard operating procedures and specification updates to support field activity
• Report on the progress of projects and assignments to internal and external stakeholders
• Conduct audits, evaluations and assessments of machine systems and performance
• Liaise with other companies and OEMs working on shared projects

Required qualifications

• Four or more years of relevant experience and/or formal training in equipment maintenance, repair and troubleshooting. Knowledge of packaging or similar equipment is an advantage
• Technical qualification in industrial or mechanical engineering
• Proven ability to read electrical and mechanical drawings, with PLC and operator interface knowledge
• Working knowledge of continuous improvement methods such as Six Sigma
• Willingness to travel at short notice. Working hours are flexible to meet customer demands, and some shift or out of hours working will be required
• Strong English reading, writing and speaking skills. German language ability is an advantage