Field Service Technician (m/f/d) Fire, Intrusion, CCTV

TN Germany; Düsseldorf; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a motivated Technical Field Service Technician to provide exceptional customer service in the field of Fire & Security. This role involves working closely with internal teams to support customers, conducting technical demonstrations, and delivering training. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work independently under pressure. Join a dynamic team where your contributions will enhance customer satisfaction and drive success in a rapidly evolving industry.

Qualifikationen

• Experience in a similar technical support role within the electronics industry.
• Fluent in German and English.

Aufgaben

• Provide technical support to customers and sales teams.
• Conduct site surveys and technical product demonstrations.
• Deliver classroom-based training courses.

Kenntnisse

Technical Support

CCTV

IP Video

Access Control

Customer Service

Problem Solving

Training Development

Ausbildung

University Degree

Bachelor's Degree in Management, Computer Science, or Technology

Jobbeschreibung

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Field Service Technician (m/f/d) Fire, Intrusion, CCTV, Dusseldorf

Client: Resideo

Location: Dusseldorf

Job Category: Other

EU work permit required: Yes

Job Reference: f805f9a8c4d4

Job Views: 1

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

The ADI Centre of Excellence handles technical support for our customers, offering pre- and post-sales support for over 300 products made by 15 to 20 different vendors, covering all aspects of Fire & Security. We are looking for a motivated Technical Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Job Duties:

1. Work with the internal technical team to offer support to customers and sales.
2. Work closely with Field Sales & Key Accounts to provide customers with value-added technical services for CCTV, IP Video, & Access Control:
3. Site Surveys
4. Technical Product Demonstrations
5. Develop & Deliver classroom-based training courses
6. Pre-configuration
7. Post-sales technical support both remote & onsite
8. Provide service and customer support during field visits or dispatches
9. Support onsite installations in person or remotely
10. Diagnose errors or technical problems and determine proper solutions
11. Produce timely and detailed service reports
12. Follow all company’s field procedures and protocols
13. Cooperate with technical team and share information across the organization
14. Understand customer requirements and make appropriate recommendations/briefings
15. Build positive relationships with customers

Minimum Requirements:

• University degree or equivalent
• Experience in a similar technical support role within the electronics industry
• Fluent in German and English

Preferred Qualifications:

• Bachelor's degree in management, computer science, or a technology-related discipline
• Experience in the fire service industry
• Excellent interpersonal, verbal, and written communication skills
• Professional attitude to work
• Ability to work independently
• Ability to work under pressure and in difficult situations
• Awareness of personal limitations
• Willingness to undertake further training
• Desire to develop within ADI and the industry