Field Service Representative (m / f / d) - Germany

CSA Group; Frankfurt; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in product certification is seeking a Field Service Representative to conduct factory inspections and ensure compliance with standards. This role offers a chance to work independently with about 75% travel expected, alongside competitive benefits like a fitness program and pension scheme.

Leistungen

Possibility of mobile working and flexible hours

Fitness & health program for a balanced routine

Company pension scheme

Lease a Bike program

Permanent employment with job security

Qualifikationen

• 5-7 years' industry-related experience is an asset.
• Ability to read and interpret engineering drawings.
• Good communication skills in German and English.

Aufgaben

• Conduct factory inspections at CSA authorized factories.
• Prepare Factory Inspection Reports and evaluate product compliance.
• Maintain contact with clients and resolve inquiries.

Kenntnisse

Conflict Resolution

Communication

Ausbildung

Electrical, Mechanical, or Chemical Engineering degree

Bachelor’s Degree in Engineering

Associate's Degree

Tools

Calibrated measurement instruments

High voltage test equipment

Hand tools

Jobbeschreibung

The Field Service Representative maintains the integrity of the CSA registered mark by conducting factory inspections and safeguarding ongoing conformity of products bearing the CSA Mark.

These are your tasks :

• Conduct factory inspections at CSA authorized factories (remote and on-site).
• Select representative product samples to audit; determine if samples comply with all applicable standards and Certification reports; review quality control and testing documentation.
• Prepare Factory Inspection Reports (FIR), Initial Factory Evaluation (IFE) reports, and consumer product evaluation reports to document inspection findings per procedures and work instructions.
• Review previous FIRs to determine if previous deviations have been corrected.

With supervision, determine satisfactory corrective actions and time frames to implement changes; decide if non-compliance warrants stop shipments, re-investigation, or removal of the CSA mark, and take appropriate action.

• Maintain contact with clients by following up, providing information, and responding to inquiries.

Keep current on new services available, communicate these to clients as necessary, and assist clients with updating their records (address, company name, etc.) with CSA.

What we expect :

• Electrical, Mechanical, or Chemical Engineering degree or Associate's Degree
• Licensed Electrician with related experience
• Bachelor’s Degree in Engineering
• 5-7 years' industry-related experience (asset)
• Ability to work remotely and independently (home office)
• Strong conflict resolution skills for handling difficult situations
• Ability to read and interpret engineering drawings and test data
• Proficiency with calibrated measurement instruments, high voltage test equipment, and hand tools
• Ability to manage multiple inspection files and adapt to changing schedules and deadlines with supervision
• Working knowledge of laboratory instrumentation and procedures related to factory inspections
• Good communication skills in German and English (oral and written); knowledge of an additional European language (e.g., French or Italian) is a plus
• Willingness to travel as needed, with short notice; approximately 75% travel expected
• Applicants from the greater Frankfurt area are welcome

What we offer :

• An interesting and highly varied job
• Possibility of mobile working and flexible hours
• Fitness & health program for a balanced routine
• Company pension scheme
• Lease a Bike program
• Permanent employment with job security