Field Service Representative

Iron EagleX; Sachsen-Anhalt; Vor Ort; USD 45.000 - 80.000; Vollzeit

Zusammenfassung

An innovative firm is looking for a Field Service Representative Analyst to support the implementation of a unique operationally focused software solution. This role involves training and mentoring users, troubleshooting technical issues, and collaborating with a global team to ensure successful deployments. Candidates should possess a strong technical background, particularly with Palantir software, and have excellent communication skills to convey complex concepts clearly. If you're eager to make a significant impact in a dynamic environment, this opportunity is perfect for you.

Leistungen

National Health, Vision, and Dental Plans

20 Days of PTO and 11 Paid Holidays

Life Insurance

Short- and Long-term Disability Plans

401(K) Retirement Plans

Incentive and Recognition Programs

Relocation Opportunities

Qualifikationen

• Experience fusing intelligence capabilities in support of operations.
• Technical background with knowledge of HTML, Ruby, Python, and Java.

Aufgaben

• Provide desk-side training to analysts and operators.
• Respond to user requests at the Help Desk and troubleshoot issues.

Kenntnisse

HTML

Ruby

Python

Java

Microsoft Excel

Networking

Server Administration

Communication Skills

Ausbildung

US Citizenship

Tools

Palantir Gotham

Palantir Gaia

Palantir Foundry

Jobbeschreibung

Overview

Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology, delivers agile IT and Intelligence solutions. Combining small-team flexibility with global scale, IEX leverages emerging technologies to provide innovative, user-focused solutions that empower organizations and end users to operate smarter, faster, and more securely in dynamic environments.

Responsibilities

Job Description:Iron EagleX is seeking talented operations and intelligence professionals with technical experience to join our team in the St. Louis, MO area. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting to support the implementation of a unique operationally focused software solution. You will work side-by-side with analysts to train and mentor users, troubleshoot technical issues, and ensure critical deployment insights are shared with team members. This may take the form of embedding with users across the world as well as downloading your insights directly with engineering team members. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers' continued success.Job Duties Include (but not limited to):

• Provide desk-side training to analysts.
• Train analysts/operators in a classroom setting.
• Staff the Help Desk: respond to user requests and work with thePalantirengineering team to troubleshoot issues.
• Provide feedback to thePalantirengineering team about product.

Qualifications

Required Skills & Experience:

• Experience fusing intelligence capabilities in support of operations.
• Technical background with working knowledge of HTML, Ruby, Python and/or Java, Microsoft Excel as well hardware, networks, and server administration.
• Prior experience withPalantirGotham required. Additional experience withPalantirGaia andPalantirFoundry is a plus.
• Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner.
• Ability to travel domestically 25% of the time if needed.
• Ability to work independently and as part of a team.
• Strong knowledge of Excel.
• Military/Special Operation/Law Enforcement experience is a plus.

Education & Certifications:

• Due to US Government Contract Requirements, only US Citizens are eligible for this role.

Security Clearance:

• An active Secret clearance is required, TS/SCI preferred.

Benefits:

• National Health, vision, and dental plans
• 20 days of PTO and 11 paid holidays
• Life Insurance
• Short – and long-term disability plans
• 401(K) retirement plans
• Incentive and recognition programs
• Relocation opportunities

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans