Field Service Manager, Laundry

Jobtailor; Deutschland; Vor Ort; EUR 45.000 - 70.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a skilled Field Service Engineer to support Electrolux Professional equipment with on-site and remote troubleshooting. You will document findings, report data to stakeholders, and review electrical schematics and documentation to ensure top-quality service.

The role requires leadership experience in service operations, strong communication, and the ability to travel up to 70% across the Americas; bilingual English and Spanish is preferred.

Qualifikationen

• High school diploma or equivalent required.
• Minimum two‑year technical school certificate, military technical training, or equivalent hands‑on technical experience.
• Minimum three years of hands‑on experience in field service or related roles.
• Ability to troubleshoot electromechanical systems, high‑voltage equipment, control systems, and related issues.
• Strong written and verbal communication skills and ability to work independently within a distributed team.

Aufgaben

• Support product installations and start-ups and provide on-site and remote troubleshooting for Electrolux Professional equipment.
• Document technical findings and provide feedback to Quality for continuous improvement.
• Collect, document, and report technical and field data to stakeholders.
• Review electrical schematics, drawings, specifications, and documentation for components, products, and electrical designs.
• Collaborate with internal and external stakeholders during development and approval processes.
• Visit job sites and perform technical activities to support customer relationships and issue resolution.

Kenntnisse

Electromechanical Troubleshooting

Advanced Electrical Troubleshooting

Technical Training Development

Field Service Management

Bilingual English and Spanish

Remote Work Discipline

Ausbildung

High School Diploma or Equivalent

Technical School Certificate

Tools

Diagnostic Software

CRM

ERP

Microsoft 365

SharePoint

Teams

Jobbeschreibung

• Support product installations and start-ups and provide on‑site and remote troubleshooting for Electrolux Professional equipment
• Document technical findings and provide feedback to Quality for continuous improvement
• Collect, document, and report technical and field data to stakeholders
• Review electrical schematics, drawings, specifications, and documentation for components, products, and electrical designs
• Collaborate with internal and external stakeholders during development and approval processes
• Visit job sites and perform technical activities to support customer relationships and issue resolution
• Plan, implement, and evaluate field tests for product feasibility and market readiness
• Develop, maintain, and deliver equipment training programs and service documentation
• Support Customer Care program development and implementation
• Audit Service Partners for policy compliance, parts availability, technical capability, and brand representation
• Promote safety rules, regulations, and work practices
• Respond to customer inquiries and service needs
• Provide technical analysis and documentation for warranty claim reviews
• Complete assigned safety- and quality‑related equipment programs on schedule
• Maintain service literature and bulletins and distribute relevant updates to Service Partners
• Perform other duties assigned by the manager

Requirements

• High school diploma or equivalent plus a minimum two‑year technical school certificate, military technical training, or equivalent hands‑on technical experience
• Minimum three years of hands‑on experience in field service, technical service, industrial maintenance, commercial equipment, HVAC, refrigeration, appliances, foodservice equipment, or commercial laundry
• Minimum two years of experience in a lead, supervisory, field service management, technical support, training, service operations, or customer escalation role
• Ability to troubleshoot electromechanical systems, high‑voltage equipment, control systems, gas and electric heating systems, plumbing and drain systems, connectivity, and equipment software or firmware issues
• Strong remote‑work discipline and written and verbal communication skills
• Ability to work independently while remaining aligned with a distributed team
• Preferred experience with commercial laundry, foodservice equipment, HVAC, industrial equipment, connected equipment, payment platforms, or distributor‑based service networks
• Advanced electrical troubleshooting, including interpreting schematics and using meters, manometers, diagnostic software, error logs, and connected‑equipment dashboards
• Preferred experience with networking, remote diagnostics, connected‑service platforms, service‑management systems, CRM, ERP, warranty systems, SharePoint, Teams, Microsoft 365, and Microsoft Copilot or other AI platforms
• Experience developing technical training, facilitating classroom or virtual instruction, coaching technicians, and creating service documentation
• Strong organizational, project‑management, data‑collection, and reporting skills
• Valid driver’s license and valid passport required
• Ability to travel up to 70% across the Americas, primarily within the United States and Canada
• Ability to occasionally lift and/or move up to 50 pounds
• Bilingual English and Spanish preferred

Core Competencies

Demonstrates expertise in troubleshooting electromechanical systems and advanced electrical troubleshooting, including interpreting schematics and using diagnostic tools. Proficient in developing and delivering technical training programs while maintaining strong communication and organizational skills.

Highest‑signal resume keywords

• Electromechanical Systems Troubleshooting
• Advanced Electrical Troubleshooting
• Technical Training Development
• Field Service Management
• Bilingual English and Spanish

ATS Optimization Keywords

Hard Skills

• Troubleshooting High‑Voltage Equipment
• Control Systems Analysis
• HVAC Systems Maintenance
• Refrigeration Systems Repair
• Commercial Equipment Service
• Data Collection and Reporting
• Interpreting Electrical Schematics
• Using Diagnostic Software
• Service Documentation Creation
• Project Management

Soft Skills

• Written Communication
• Verbal Communication
• Organizational Skills
• Remote Work Discipline
• Customer Relationship Management

Certifications & Qualifications

• High School Diploma or Equivalent
• Technical School Certificate
• Valid Driver’s License
• Valid Passport

Industry Keywords

• Field Service
• Technical Service
• Industrial Maintenance
• Commercial Laundry
• Foodservice Equipment
• Safety Regulations
• Service Partners Compliance
• Customer Care Program
• Technical Support
• Service Operations

Tools & Technologies

• Diagnostic Software
• Service‑Management Systems
• CRM
• ERP
• Microsoft 365
• SharePoint
• Teams
• Connected‑Service Platforms
• Payment Platforms
• Connected‑Equipment Dashboards