Field Service Manager

5V Tech | Certified B Corp; Stuttgart; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

5V Tech is looking for a Service Manager to lead a regional service organization in the EV sector. You will oversee service operations, manage teams, and ensure customer satisfaction across the DACH region. The role requires strategic thinking, customer focus, and a strong ability to scale service capabilities.

Leistungen

Reward scheme for referrals

Qualifikationen

• Proven experience in field service leadership or technical operations.
• Strong background in service delivery and continuous improvement.
• Fluent in German.

Aufgaben

• Lead and support internal technicians and external service partners.
• Oversee field service operations across the DACH region.
• Monitor and manage service-related KPIs and performance metrics.

Kenntnisse

Leadership in service delivery

Partner management

Customer focus

Collaborative mindset

Problem-solving skills

Jobbeschreibung

5V Tech is partnering with a global leader in sustainable solutions, accelerating innovation across the EV and mobility sector. We are seeking a Service Manager in Germany, to lead and develop a regional service organisation, managing both internal teams and third-party partners across Central Europe.

You will play a crucial role in ensuring the availability, performance, and reliability of EV charging infrastructure, while driving continuous improvement across service operations and being accountable for customer satisfaction across the DACH region.

The role requires a hands-on and strategic operator with experience leading high-performing service teams, a strong customer focus, and the ability to scale service capabilities in line with business growth.

• Lead and support internal technicians and external service partners
• Ensure appropriate resourcing, training, and performance management across the service network
• Oversee field service operations across the DACH region, aligned with global service standards
• Implement and optimise service delivery processes, driving consistency and efficiency
• Manage escalations and resolve customer issues in line with company policy
• Foster long-term relationships with strategic customers and identify opportunities for improvement
• Monitor and manage service-related KPIs, budgets, and performance metrics
• Contribute to strategic decisions on service expansion, capability building, and operational excellence

Requirements :

• Proven experience in field service leadership or technical operations
• Strong background in service delivery, partner management, and continuous improvement
• Skilled in financial oversight of service functions, including cost control and resource planning
• Proven ability to lead teams in fast-paced, high-growth environments
• Clear communicator with the ability to influence at all levels
• A collaborative, customer-first mindset with a strategic approach to problem-solving
• Fluent in German

Apply now to receive the full details!

5V Tech are acting as an Employment Agency for the purposes of this vacancy. We offer a reward scheme if you can recommend someone for this position, up to €250 for you and an additional €250 to a charity of your choice, 5V Tech are recognised talent solutions experts within IoT and Deep Tech working across Europe, the UK and North America.