Field Service Engineer (w/f/d) SEM/SDB (Germany – Heidelberg -Stuttgart - Karlsruhe area)

Thermo Fisher Scientific Inc.; Frankfurt; Vor Ort; EUR 45.000 - 80.000; Vollzeit

Zusammenfassung

An innovative company is seeking a Field Service Engineer to join their dynamic team. In this role, you will be responsible for the installation, servicing, and repair of advanced electron microscopy systems. You will engage directly with customers, providing exceptional support and training, while also managing service documentation and inventory. This position offers the chance to work with cutting-edge technology in a collaborative environment, where your contributions will help drive scientific advancements. If you are passionate about technology and customer service, this opportunity is perfect for you!

Leistungen

Company Car

Company Pension Scheme

Career Development Prospects

Innovative Work Environment

Qualifikationen

• 5+ years of service experience in a scientific or technical role.
• Strong proficiency in instrument systems technology.

Aufgaben

• Perform installation, servicing, and repair of electron microscopy systems.
• Provide on-site training and maintain spare parts inventory.

Kenntnisse

Interpersonal Skills

Troubleshooting

Customer Service

Technical Communication

Software Proficiency

Mechanical Skills

Ausbildung

Bachelor's Degree in Engineering or Physics

Tools

Electron Microscopes

Windows Software

Jobbeschreibung

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Field Service Engineer (w/f/d) SEM/SDB (Germany – Heidelberg -Stuttgart - Karlsruhe area)

Job-ID: R-01304489

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Discover impactful work:

As a Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific you will be responsible for performing the on-site installation, servicing and repair of complex equipment. You will investigate and approve quality of equipment, instruct customers in the operation and maintenance of the system. Furthermore, you will serve as company liaison with customer on administrative and technical matters for assigned projects and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options.

A Day in the life:

• Perform remote and on-site troubleshooting, repair and installation of our sophisticated Electron Microscope and Surface Analysis (XPS) portfolio.
• Provide on-site training relative to maintenance and basic operation.
• Keep track and maintain local spare part's inventory.
• Dispatch third-party service providers for on-site work and follow up to ensure problems were resolved to the customer’s satisfaction.
• Actively monitor the status of customer contracts. Track and schedule on-site PM visit(s).
• Ensure that all documentation related to service support activity is completed accurately and submitted on a timely basis. This includes Field Service Reports, Service Work Orders and Quotes.

Keys to success:

• Bachelor's degree in a technical or scientific field (engineering or physics) is required. Graduates must have knowledge of Electron Microscope. A full SEM / Dual Beam is equivalent to the BS degree.
• 5+ years of service experience in a related scientific, technical and / or customer-facing role desired.
• Excellent interpersonal skills for a positive and effective communication with customers, colleagues and superiors.
• Strong proficiency in instrument systems technology to include electronical, (precise) mechanics, chemistry, and software technology.
• Experience in troubleshooting and repairing of ultra-high vacuum and high voltage systems is an advantage.
• Literate in Windows software environments.
• Fluent in English and preferably German.
• Ability and desire to travel, often on short notice, to customer sites to resolve problems or to support other field service personnel.
• Ability to travel internationally up to 30% depending on place of residence.
• Driving license B.

What we offer:

• Employment with an innovative, growing organization.
• Outstanding career and development prospects.
• Company car.
• Company pension scheme and other fringe benefits.
• Exciting company culture which stands for integrity, intensity, involvement and innovation.

If you are interested, please apply online with your CV and Motivation Letter including possible start date and salary expectations.

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.

Apply today! http://jobs.thermofisher.com