Field Service Engineer - USA East mfd

NVision Imaging Technologies; Ulm; Remote; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

An innovative startup is seeking a skilled Field Service Engineer to provide expert customer service and technical support for advanced medical imaging equipment. This role requires a strong engineering background, particularly in electronics or mechanics, and a customer-centric mindset. You will lead troubleshooting and maintenance efforts while collaborating with a diverse international team. With a competitive compensation package and the flexibility of remote work, this position offers a unique opportunity to contribute to groundbreaking technology in the medical field. Join a dynamic environment where your expertise will make a significant impact on patient care and treatment.

Leistungen

Health Insurance Plan

Vision Insurance

Dental Insurance

401K with 5% employer match

Flexible working hours

Qualifikationen

• Minimum 4 years of experience in medical or similar field service.
• Strong problem-solving and critical thinking capabilities.

Aufgaben

• Lead onsite troubleshooting, diagnosis, repair, and preventative maintenance.
• Document all service procedures and maintain technical documentation.

Kenntnisse

Problem-solving

Critical thinking

Decision-making

Field Service

Mechanical Knowledge

Medical Imaging

Troubleshooting

Ausbildung

Engineering degree in Electronics or Mechanics

Tools

MobileIron

Robotics

Programmable Logic Controllers

IP Networking

Jobbeschreibung

Were seeking an experienced Field Service Engineer (m / f / d) based in USA (East) who will serve as the technical point of contact for providing expert customer service, troubleshooting, repair, maintenance, and emergency response for advanced equipment and systems installed at client sites in the US. This position combines technical expertise with project leadership skills to deliver an exceptional service experience.

1. You lead onsite troubleshooting, diagnosis, repair, and preventative maintenance.
2. You manage and update technical documentation in areas of expertise.
3. You document all service procedures, parts replacements, diagnostics, error codes, fixes, and site observations in customer files.
4. You advise clients on equipment care, best practices, and help develop customized maintenance plans.
5. You assist in testing new products, solutions, and product enhancements, providing feedback to engineering teams.
6. You are responsible for the transfer of information and training to other service technicians.
7. You coordinate service tasks with customers.
8. You organize and maintain an orderly spare parts inventory.
9. You maintain ongoing direct contact with suppliers' technical teams abroad.
10. You help peer technicians in the field.
11. You report quality complaints and safety incidents.

Your profile

1. Engineering degree (preferably in Electronics or Mechanics).
2. Based in the US (East).
3. Minimum 4 years of experience in medical or similar field service.
4. Strong problem-solving, critical thinking, and decision-making capabilities.
5. Experience with systems involving electronics and precision mechanics.
6. Valid driver's license required.
7. Customer-centric mindset.
8. Extensive domestic travel within the US required (approx. 70%).

Why us

1. Key role in a highly advanced and fast-growing startup company.
2. Impactful product promoting better understanding and treatment of cancer.
3. International team from over 20 different nationalities.
4. Enjoyable work atmosphere with open communication.
5. Competitive compensation.
6. Fully remote (within the US) with flexible working hours within set guidelines.
7. Health Insurance Plan, Vision, and Dental.
8. 401K with a 5% employer match.

Contact information

Any questions? Please contact:

Senior Talent Acquisition Manager

Mail: About us

NVision is a quantum biotech startup based in Ulm, Germany, with Tier 1 investors from the USA and Europe. We are transitioning from stealth mode to global commercialization and expansion.

We are developing technology enabling MRI-based imaging of real-time metabolism, with significant potential in oncology, cardiology, neurology, and more. Our team combines physics, chemistry, engineering, and medicine, collaborating with top medical and research centers worldwide.

NVision develops fast, robust, and user-friendly hyperpolarization technology for preclinical and clinical research in our POLARIS product line. These devices, placed near MRI scanners, produce hyperpolarized contrast agents on demand through automated chemical processes involving fluidic transport, mixing, and separation, using reusable or disposable fluid paths. Our products are developed jointly with external partners, with design and manufacturing conducted in-house.

We offer a dynamic, international working environment with significant growth opportunities, encouraging personal initiative and open communication.

Key Skills

MobileIron, Robotics, Field Service, Mechanical Knowledge, Sonography, IP Networking, Schematics, Mechanical Engineering, Medical Imaging, Human Resources, Programmable Logic Controllers, Troubleshooting.