Field Service Engineer - Medizintechniker, Germany

Hologic, Inc.; Bad Hersfeld; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A medical imaging solutions company in Bad Hersfeld is seeking a Field Service Engineer to maintain and support medical imaging equipment. The role requires troubleshooting skills, engineering experience, and a strong customer service approach. Responsibilities include installation, repair, and training customers on equipment use. Proficiency in German and English is essential. Comprehensive training and development opportunities are provided.

Qualifikationen

• Experience in electrical/mechanical engineering, preferably in medical devices.
• Ability to diagnose issues over the phone.
• Current X-ray/radiation protection certificate is advantageous.

Aufgaben

• Carry out maintenance and repair work on Hologic products.
• Install instruments at customer sites.
• Liaise with customer IT departments for support.
• Complete administrative work related to field service.
• Provide training to customers on product use.
• Perform duties autonomously in a field-based setting.

Kenntnisse

Troubleshooting electrical systems

Interpersonal and communication skills

Time management

Experience in customer-based environment

Proficient with Microsoft Office

Bilingual in German and English

Jobbeschreibung

Role location - Bad Hersfeld, Germany

Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on customer sites.

We're thrilled to be looking for a talented Field Service Engineer to join our team covering primarily our Breast and Skeletal Health medical imaging equipment mainly across North Bavaria; Thuringia; Hesse and the southern side of Lower Saxony up to Leipzig and Frankfurt am Main. To service the territory successfully you will be based around Bad Hersfeld, Kassel, Giessen or Erfurt area.

We're looking for people who have some engineering experience (electrical/mechanical) ideally from within a medical device background, are happy to be in the field travelling to support our customers and who love troubleshooting and finding solutions.

The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.

KEY RESPONSIBILITIES

• Carry out maintenance and repair work on Hologic products
• Install instruments at customer sites
• Liaise with customer IT departments and assist with information systems installations and troubleshooting
• Support marketing activities such as exhibitions
• Routinely complete administrative work, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Equipment Checklists and Field Service Reports
• Provide basic use\maintenance training to customers
• Perform duties and responsibilities with autonomy in a field-based environment

KNOWLEDGE, SKILLS & EXPERIENCE

• Ability to troubleshoot electrical, electronic, pneumatic, and mechanical systems
• Excellent interpersonal, communication and customer service skills
• Experience working in similar/comparable customer-based or laboratory environment
• Effective Time Management Skills
• Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers
• X-ray experience and current X-ray/radiation protection certificate will be advantageous
• Proficient use of Microsoft products (Word, Excel, Outlook)
• Basic knowledge of network and interfacing with the ability to progress though training
• Good level of spoken and written German and English

So why join Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

Our talent partners can discuss our salary offering and bonus schemes with you.

If you have the right skills and experience and want to join our team, apply today. We can’t wait to hear from you!