(Field) Service Engineer [m/f/d]

Resolve BioSciences; Monheim am Rhein; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Resolve BioSciences is seeking a full-time Field Service Engineer to join their team in Monheim am Rhein. The role involves servicing Molecular Cartography platforms, providing customer support, and training others. Ideal candidates will have a Bachelor's degree in engineering/science, experience with electro-mechanical products, and strong troubleshooting skills. This position offers excellent career opportunities in a dynamic and innovative environment.

Leistungen

Flexible working hours

Career growth opportunities

Creative work environment

Qualifikationen

• Bachelor’s degree in an engineering/science field or equivalent experience.
• Experience servicing electro-mechanical products, medical devices preferred.
• Ability to lift and carry items weighing up to 50 lbs.

Aufgaben

• Troubleshoot, repair, and perform maintenance on Molecular Cartography platforms.
• Provide technical remote and phone support to customers.
• Train others to perform servicing activities.

Kenntnisse

Customer service skills

Troubleshooting

Time management

Communication skills

Detail-oriented

Ausbildung

Bachelor’s degree in engineering/science

Tools

Microsoft Office

Jobbeschreibung

Your mission

With immediate effect, we are looking to hire a full-time (Field) Service Engineer [m/f/d]. You will become a member of the Field Service team, servicing our Molecular Cartography platforms at Resolve’s Labs as well as customer sites.

This is a role based out of the company’s headquarters in Monheim, Germany, but will require effective global work. This role reports to the Head of Operations.

Your Responsibilities

1. Troubleshoot, repair, and perform maintenance on our Molecular Cartography platforms.
2. Installation and relocations of our Molecular Cartography platforms.
3. Document activities, create service reports as required.
4. Coordinate service activities with site personnel, as needed.
5. Provide technical remote and phone support to customers.
6. Train others to perform servicing activities on our Molecular Cartography platforms.
7. Generate service instruction documentation.
8. Propose design changes to improve reliability, serviceability, and the customer experience.
9. Follow all safety policies and procedures.

Your profile

1. Bachelor’s degree in an engineering/science field or equivalent experience.
2. Experience servicing electro-mechanical products, medical devices preferred.
3. Exceptional customer service skills and professionalism.
4. Ability to troubleshoot and solve malfunctions in complex electromechanical systems.
5. Excellent organizational, time management, written and verbal communication skills.
6. Proficient in Microsoft Office products (Word, Excel, Outlook).
7. Detail-oriented.
8. Ability to follow procedures without deviations.
9. Ability to lift and carry items weighing up to 50 lbs (approx. 23 kg).
10. Willingness to travel up to 50%.

Why us?

This is the perfect opportunity to become part of a highly motivated, agile, and international team in an attractive work environment with excellent career opportunities and flat hierarchies. We provide space for creativity and flexible working hours and look forward to new members joining us on an exciting journey into a new field of biotechnology.

Join our dynamic scale-up where challenges are as vast as opportunities. Experience unparalleled personal growth as you navigate through a fast-paced environment that encourages continuous learning. Mistakes are seen as steppingstones, and courage is celebrated. Take ownership, learn from every experience, and see the direct impact of your efforts daily. Build your career on a foundation of trust and be part of a team shaping the future. Welcome to our journey, where your development knows no bounds and contributes to groundbreaking innovations impacting human and health-related fields.

About Us

The Molecular Cartography Company

We bring the latest advances in German precision engineering to biotechnology. Alongside our talented team of scientists, commercial experts, and investors, we lead the next generation of single-cell analysis, enabling scientists worldwide to gain new insights through high-resolution spatial biology. Resolve Biosciences is a privately held company headquartered in Monheim am Rhein, Germany, with a growing global footprint.

Since 2016, our platform has been well received through early access programs. We are now entering a phase of rapid growth and commercialization.