Field Service Engineer (m/f/d)

Safran companies; Hamburg; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading aerospace company is seeking a Customer Support Engineer to provide technical advice and maintain customer satisfaction. The ideal candidate will have a Bachelor's degree in Engineering and strong technical knowledge of aircraft engines. This role requires excellent communication skills and the ability to travel across Germany to customer sites.

Qualifikationen

• More than 3 years of operational support and maintenance experience.
• Fluent in English, French is a plus.

Aufgaben

• Provide technical advice and recommendations on OEM products.
• Monitor and analyze customer satisfaction related to OEM support.
• Track implementation of Service Bulletins and Customer Notification Reports.

Kenntnisse

Communication

Technical Knowledge

Diplomacy

Ausbildung

Bachelor's Degree in Engineering

Jobbeschreibung

Company: Safran Engineering Services
Job field: Customer services and support
Location: Hamburg, Germany
Contract type: Permanent
Contract duration: Full-time
Required degree: Bachelor's Degree
Required experience: More than 3 years
Professional status: Professional, Engineer & Manager

Responsibilities

1. You represent the OEM at the customer's site or by roving, providing technical advice and recommendations on the operation and maintenance of OEM's products, serving as the first interface between customer and OEM.
2. You establish and maintain a climate of professionalism, confidence, and trust among customers, maintaining impeccable ethics regarding OEM interests.
3. You listen to customers, understand their needs, and monitor and analyze customer satisfaction related to OEM product support.
4. You anticipate customer difficulties and recommend solutions in collaboration with the customer support team.
5. You track and report the implementation of Service Bulletins and Customer Notification Report (CNR) resolutions using dedicated tools (these activities are crucial for Leap programs).
6. You actively participate in customer team meetings in coordination with the Customer Support Manager (CSM) or Customer Program Manager (CPM/CTL).

Job Requirements

1. Bachelor's Degree in Engineering, Aeronautics, Mechanics, or equivalent.
2. Strong technical knowledge of aircraft engines and the aeronautic environment.
3. Several years of experience in operational support and maintenance.
4. Good knowledge of OEM environment.
5. Ability to make decisions related to aircraft engine operations and provide high-quality support independently.
6. Excellent communication and behavioral skills, with natural diplomacy.
7. Compliance with customer regulations concerning safety, security, environment, and internal policies.
8. Knowledge/skills in workscoping and engine removal planning.
9. Understanding of contract services.
10. Shop experience.
11. Fluent English mandatory; French knowledge is a plus.
12. Eligibility to obtain a 5-year clean background check for airport access clearance.
13. Work location: Frankfurt or Hamburg.
14. Willingness to travel across Germany to customer sites.

Company Information

Safran is an international high-technology group operating in aviation (propulsion, equipment, interiors), defense, and space markets. Its core purpose is to contribute to a safer, more sustainable world where air transport is more environmentally friendly, comfortable, and accessible. Safran has a global presence with 100,000 employees and sales of €27.3 billion in 2024, holding leading positions in its markets.

Safran ranks 2nd in the aerospace and defense industry in TIME magazine's "World's Best Companies 2024" ranking.

Safran Electrical & Power is a global leader in aircraft electrical systems, specializing in equipment electrification and electric/hybrid propulsion, with over 14,000 employees across 13 countries.