Field Service Engineer (m/f/d)

Nanoscribe GmbH; Eggenstein-Leopoldshafen; Hybrid; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading technology company is seeking a Field Service Engineer for its Karlsruhe area office. This role involves commissioning 3D printers across Europe and training customers. Ideal candidates will have a strong technological background, problem-solving skills, and the ability to work independently under pressure. The position includes significant travel and offers a competitive salary, extensive benefits, and opportunities for remote work.

Leistungen

Vacation and Christmas bonuses

Pension allowance

30 days vacation

Attractive benefits including fitness subsidy

Bike Leasing

Employee discounts

Individual training measures

Option to work partially remotely

Qualifikationen

• Successfully completed studies with a strong technological background.
• Practical experience with delicate mechanics or optical beam path alignment.
• Outstanding problem solving and documentation skills.
• Strong presentation skills and drive to transfer knowledge.
• Exceptional communication skills and excellent command of spoken and written English.
• Eagerness to travel.

Aufgaben

• Commission 3D printers in Europe including laser alignment and testing.
• Train customers and provide technical support.
• Maintain customers’ 3D printers remotely and in the field.
• Gather and document customer feedback.
• Act as an agent for bug reports and feature requests.
• Strengthen relationships with customers.

Kenntnisse

Problem solving

Documentation

Communication

Team player

Presentation skills

Cultural sensitivity

Ausbildung

Technological background

Jobbeschreibung

Nanoscribe develops and produces solutions for 3D microfabrication and is a pioneer in high-precision additive manufacturing. We are the technology and world market leader with more than 100 employees and a worldwide sales and service network with customers in more than 30 countries. We enable new, groundbreaking applications in science and industry through our hardware and software solutions as an innovation partner for our customers.

Field Service Engineer (m/f/d) – Karlsruhe area

We are looking for a Field Service Engineer (m/f/d) in full time for our office in the Karlsruhe area.

Your profile

• Successfully completed studies with a strong technological background
• Practical experience with delicate mechanics or optical beam path alignment
• Outstanding problem solving and documentation skills
• Ability to work independently and concentrate under pressure, particularly during field service
• Strong presentation skills and the drive to transfer knowledge
• Exceptional communication skills and excellent command of spoken and written English
• Eagerness to travel
• Cultural sensitivity in customer relations
• You consider yourself a team player with an honest and professional working attitude

Job description

• Commission our 3D printers in Europe including laser alignment, tuning and testing
• Train our customers and provide technical support
• Maintain and service our customers’ 3D printers remotely as well as in the field
• Gather and document customer and support feedback
• Act as an agent for bug reports and feature requests between our customers and our developers
• Strengthen the relationship with our customers

This position includes about 60% travel mainly within Europe and occasionally worldwide.

As part of our international service team, you will commission our state-of-the-art 3D printers, visit renowned universities, research institutes and companies. You will gain an increasing understanding of the optics, the mechanics and the electrical components of the system and proficiently maintain, repair and optimize the devices in the field.

This position allows you to convey your excitement for our technology and to stay in touch with the forefront of scientific research in fields such as life sciences, photonics, material science, micro-optics, micro-robotics and more.

We offer you

• A salary in line with market conditions with vacation and Christmas bonuses
• Pension allowance
• 30 days vacation
• A state-of-the-art workplace in the new Zeiss Innovation Hub in front of the KIT Campus North
• Attractive benefits such as a subsidy for the EGYM Wellpass fitness network, Guudcard, capital-forming benefits or for the canteen
• Bike Leasing
• Employee discounts via the Corporate Benefits program
• Employee development meetings
• Individual further training measures
• Option to work partially remotely

Grab your chance to be part of a committed team at the market-leading company within the technology sector of 3D micro printing. Apply now by sending your CV, motivation letter, references, salary expectation and possible starting date. If you have any questions, we look forward to hearing from you.