Field Service Engineer I – Analytical Instrumentation

Jobtailor; Deutschland; Hybrid; EUR 55.000 - 90.000; Vollzeit

Zusammenfassung

Thermo Fisher Scientific is seeking a Field Service Engineer to provide on-site and remote technical support for analytical instrumentation within assigned territories. The role involves installation, commissioning, preventive maintenance, calibration, troubleshooting, and travel to customer sites, with emphasis on safety and documentation.

You will diagnose instrument performance, train customers, and escalate complex issues while collaborating with other engineers and product teams.

Qualifikationen

• Bachelor's degree or equivalent in a technical/scientific field.
• Residence near major airports in US cities or equivalent proximity in Germany.
• Strong mechanical and electrical aptitude for diagnosing complex issues.
• Ability to read technical docs, schematics, and service procedures.
• Experience with Windows OS and standard business software.
• Willingness to travel regionally and nationally/internationally as needed.
• Valid driver's license and passport (when required).
• Commitment to safety policies and proper use of diagnostic/test equipment.

Aufgaben

• Provide on-site and remote technical support for instrumentation.
• Install, commission, and test analytical equipment
• Perform preventive maintenance, calibration, and repairs
• Troubleshoot electrical, mechanical, optical, electronic, computer, and software issues
• Travel to customer locations with up to 80% travel
• Complete field service and expense reports and maintain records
• Provide basic customer training on operation and maintenance
• Escalate complex issues to senior engineers or product specialists
• Maintain tools, parts, and documentation updates
• Ensure safety compliance and collaborate with teams

Kenntnisse

Troubleshooting

Analytical instrumentation

Preventive maintenance

Calibration

Installation

Reading schematics

Test equipment use

Windows proficiency

Networking basics

Field service experience

English communication

Ausbildung

Bachelor's degree in Chemistry, Engineering, Physics or Electronics or related

Tools

Diagnostic Tools

Test Equipment

Service Documentation Software

Field Service Reporting Tools

Reading Electrical Schematics

Jobbeschreibung

• Provide on-site and remote technical support for Thermo Scientific chemical analysis instrumentation within an assigned territory
• Install and commission analytical instrumentation and follow established testing procedures
• Perform preventive maintenance, calibration, troubleshooting, and repairs
• Troubleshoot mechanical, electrical, optical, electronic, computer, and software-related instrument issues
• Diagnose instrument performance problems and identify corrective actions
• Test instruments after repairs, maintenance, and installation to verify performance specifications
• Provide technical support to customers and other field service personnel
• Develop positive working relationships with customers, laboratory personnel, system users, and colleagues
• Travel to customer locations, including short-notice and overnight travel
• Complete field service reports, expense reports, service documentation, and other required records
• Provide basic customer training on instrument operation, routine maintenance, and best practices
• Escalate complex technical issues to senior Field Service Engineers, Technical Support, or product specialists
• Provide feedback to technical support, engineering, and product quality teams
• Update and correct service documentation, procedures, and technical information
• Maintain assigned tools, test equipment, service parts, and company assets
• Follow company and customer-site safety procedures
• Develop technical expertise through product training, field experience, and collaboration
• Support projects and initiatives improving business operations and delivery
• Support customers primarily within assigned Midwest, Northeast, or Southeast territories, with up to 80% travel

Requirements

• Bachelor's degree in Chemistry, Engineering, Physics, Electronics, Instrumentation, or a related technical/scientific field, or an equivalent combination of education and relevant technical experience
• Candidates should reside in or near Chicago, Houston, St. Louis, Cleveland, Augusta, Nashville, Raleigh, or Durham
• Located within reasonable proximity to a major airport
• Strong mechanical and electrical aptitude
• Ability to systematically diagnose technical problems and determine appropriate corrective actions
• Ability to read and interpret technical documentation, electrical schematics, diagrams, and service procedures
• Basic understanding of electrical and electronic systems and safe use of diagnostic and test equipment
• General understanding of laboratory instrumentation and scientific measurement principles
• Ability to troubleshoot computer hardware, instrument software, communication systems, and basic networking issues
• Experience with Microsoft Windows operating systems and standard business software
• Strong verbal and written communication skills with professional working proficiency in English
• Ability to travel regionally and, when required, nationally or internationally
• Ability to acquire and maintain a valid passport as required
• Must possess and maintain a valid driver's license
• Ability to comply with customer-site safety requirements and applicable Thermo Fisher Scientific safety policies
• Ability to safely lift, move, or maneuver equipment and service components weighing up to 50 lbs., with or without reasonable accommodation
• Experience troubleshooting electrical, electronic, mechanical, optical, computer, or software systems is preferred
• Experience working with analytical, mechanical, or robotic instrumentation is beneficial
• Previous experience in field service, laboratory instrumentation, equipment maintenance, military technical roles, engineering technician roles, or related customer-facing technical positions is beneficial
• Ability and willingness to continuously learn new technologies and successfully complete required technical training

Core Competencies

Demonstrates expertise in troubleshooting and maintaining analytical instrumentation, with strong mechanical and electrical aptitude. Proficient in providing technical support and training to customers while ensuring compliance with safety procedures.

Highest-signal resume keywords

• Bachelor's Degree In Chemistry
• Field Service Experience
• Troubleshooting Electrical Systems
• Analytical Instrumentation Knowledge
• Technical Documentation Interpretation

Hard Skills

• Troubleshooting Mechanical Systems
• Preventive Maintenance
• Calibration
• Installation Of Analytical Instrumentation
• Diagnosing Instrument Performance Problems
• Basic Networking Troubleshooting
• Reading Electrical Schematics
• Using Diagnostic And Test Equipment
• Understanding Laboratory Instrumentation
• Experience With Microsoft Windows

Soft Skills

• Strong Verbal Communication
• Strong Written Communication
• Customer Relationship Development
• Ability To Work Independently
• Team Collaboration

Certifications & Qualifications

• Valid Driver's License
• Valid Passport

Industry Keywords

• Field Service Engineering
• Technical Support
• Chemical Analysis Instrumentation
• Safety Compliance
• Scientific Measurement Principles

Tools & Technologies

• Analytical Instrumentation
• Test Equipment
• Service Documentation Software
• Field Service Reporting Tools
• Diagnostic Tools