Field Service Engineer- Chicago

BICO; Deutschland; Hybrid; EUR 74.000 - 93.000; Vollzeit

Benefits dieser Stelle

401K with company match

PTO

Health benefits

Professional development

Zusammenfassung

SCIENION is seeking a Field Service Engineer to install, maintain and optimize high-precision systems across North America, with a highly autonomous field-based role and up to 60% travel.

You will be the technical liaison between customers and internal teams, delivering training, on-site or remote repairs, and ISO-compliant service reports while driving customer satisfaction and system performance.

Qualifikationen

• Bachelor’s degree in engineering or comparable technical qualification.
• At least 3 years of field service, technical support, or related experience.
• Strong problem-solving ability and hands-on engineering skills.
• Excellent communication and customer-facing confidence; willing to travel up to 60%.

Aufgaben

• Install and set up SCIENION and CELLENION systems at customer sites.
• Perform preventive maintenance, troubleshooting, and on-site or remote repairs.
• Deliver customer training, provide technical support, and represent SCIENION at conferences.
• Prepare technical quotations, service reports, and ISO-compliant documentation.

Kenntnisse

Field service engineering

Customer communication

Troubleshooting

Travel readiness

Ausbildung

Bachelor’s degree in engineering

Jobbeschreibung

Make an Impact from Day One

At SCIENION,you’llwork hands-on with advanced life science technologies that help customers push the boundaries of research and innovation.

As a Field Service Engineer, you will install,maintain, andoptimizehigh-precision systems across North America.

You’llbe the trusted technical expert customersrelyon to keep critical instruments performing at their best.

This is a highly autonomous, field-based role with extensive travel, strong customer interaction, and visible impact on service quality.

If you enjoy solving complex technical challenges and being the face of acutting-edgetechnology company, this is a role where you can make a real difference.

Who We Are

• SCIENION is a leader in precision dispensing technologies supporting advanced life science applications.
• Our portfolio includes innovative systems from SCIENION and CELLENION used in research and production environments.
• Weoperateinternationally across Europe, the US, Asia, and the Middle East.
• Our culture combines technical excellence, collaboration, and a strong customer focus.

About the Role

• Field-based engineering position supporting customers across the USA and North America.
• Hands-on responsibility for system installation, preventive maintenance, repairs, and performance optimization.
• Key technical liaison between customers and internal development and support teams.
• Opportunity to contribute acrossadditionalregions supported by SCIENION when needed.

What You Will Do

• Install and set up SCIENION and CELLENION systems at customer sites.
• Perform preventive maintenance, troubleshooting issues, and complete on-site or remote repairs.
• Deliver customer training, provide technical support, and represent SCIENION at conferences.
• Prepare technical quotations, service reports, and ISO-compliant documentation.

What We Are Looking For

• Bachelor’s degree inan engineeringdiscipline ora comparable technical qualification.
• At least 3 years of experience in field service, technical support, or a related in-house service role.
• Strong problem-solving ability, hands-on engineering skills, and a proactive mindset.
• Excellent communication skills, customer-facing confidence, and willingness to travel up to 60%.

Preferred Qualifications

• Experience supporting electromechanical, electronic, biomedical, or automation-based systems.
• Background in a customer-facing technical role within life sciences or a related industry.
• Valid driver’s license and access to a car for regional travel.

Role Details

• Permanent, full-time position.
• Remote home-office setup with a field-based working model.
• Travel across North America and occasionally globally.
• Reporting line into the Global Service and Support organization.

Compensation and Benefits :

The base salary range for this position is $86,000-$108,000. Benefits include 401K with company match, PTO, Health Benefits, Investment in Professional and Personal Development, and much more.

#Scienion

BICO leverages a global portfolio of pioneering brands fusing automation, intelligence, and data to unlock scientific discoveryat scalein pharma and biotech. With 53,600+ instruments installed in over 65 countries, BICO products, software, and solutions are found in more than 3,500 laboratories, including the world’s top 20 pharmaceutical companies, and have been cited in over 13,000 publications.BICO strives towards the vision to enable life-science labs to accelerate the discoveries that change lives.BICO is listed on Mid-Cap, Nasdaq Stockholm under BICO.www.bico.com

#SCIENION