Field Service Engineer (gn)

Intuitive; Karlsruhe; Vor Ort; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

An established industry player in robotic-assisted surgery is looking for a Field Service Engineer to join their dynamic team. This role involves installing, supporting, and maintaining advanced medical devices while ensuring customer satisfaction and adherence to service agreements. The ideal candidate will possess strong technical knowledge, excellent communication skills, and a passion for helping healthcare professionals. Join a team that values diversity and innovation, and make a significant impact on the future of minimally invasive care. If you're ready to take on challenges and grow in a supportive environment, this opportunity is for you.

Qualifikationen

• Degree in science or engineering or equivalent work experience required.
• Strong communication and interpersonal skills needed.

Aufgaben

• Install, support, troubleshoot, and repair Intuitive products.
• Mentor junior engineers and manage service contracts.

Kenntnisse

Customer Service Skills

Communication Skills

Troubleshooting Skills

Time Management

Interpersonal Skills

Teaching Skills

Presentation Skills

Ausbildung

University or College Degree in Science or Engineering

Master's Degree

PhD

Tools

Electro-Mechanical Systems

Jobbeschreibung

At Intuitive, we are united behind our mission : we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Job Description

Primary Function of Position :

A Field Service Engineer 3 will install, support, troubleshoot, repair, and otherwise maintain all Intuitive products in their assigned territory ensuring all service agreements and warranty obligations are fulfilled and exceeding customer expectations. Additionally, a Field Service Engineer 3 with time served, will provide mentoring to junior Field Service Engineers, perform regional administrative tasks as required, and take part in new product introductions and process improvement initiatives as required. This requires expertise in electro-mechanical systems, specialized training, as well as excellent customer service, communication and time management skills.

Roles and Responsibilities :

• Perform scheduled maintenance activities, troubleshoot, diagnose, and repair Intuitive products, and coordinate system installations within assigned territory.
• Complete administrative duties including spare parts inventory management, field activity reports, and expense reports within prescribed timeframes.
• Maintain all company-issued equipment and assets, including tools, vehicles, and electronic devices.
• Support Intuitive teams in various capacities, such as assisting with trade shows, providing phone support, and facilitating company objectives.
• Participate in continuous improvement projects, provide feedback to headquarters, and contribute to new product introduction initiatives.
• Complete required training for all Intuitive products and professional development courses as directed by management.
• Manage assigned territory by responding to customer needs, maintaining system configurations, and supporting customer training and events.
• Mentor junior Field Service Engineers and support service contract renewals as required.
• Act as a Medical Device Consultant in Austria and Germany, providing guidance on proper handling of Intuitive medical devices, after appropriate training.

Qualifications

Required Knowledge, Skills, and Experience :

• A university or college degree in science or a technical engineering or equivalent or 5 years equivalent work experience or 3 years experience and a Master’s degree; or a PhD without experience
• Strong written and oral communication skills in the Market’s local language(s) and English
• Strong interpersonal skills
• Strong technical knowledge of Intuitive Surgical products, with time served
• Teaching and presentation skills
• Strong administrative and record keeping skills
• Knowledge of Operating Room protocol preferred
• Track record of solid customer relationships with Surgeons and Hospital staff preferred
• Proven ability to independently troubleshoot complex electro-mechanical systems
• An ability to travel up to 50-70%, dependent upon account distribution and region

Additional Information

Field Service Engineer • Karlsruhe, GERMANY, DE