Field Service Engineer Germany mfd

HP; Ratingen; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading company in commercial printing solutions is seeking a Field Service Engineer in Germany. The role involves providing onsite technical support, maintaining complex machines, and ensuring customer operations run smoothly. Candidates should possess a technical background, strong troubleshooting skills, and proficiency in English and German. Join a diverse team dedicated to excellence in service.

Qualifikationen

• Experience as an HP Indigo Field Service Engineer or Operator.
• Intermediate technical background in mechanics and electronics.
• Proficiency in English and German communication.

Aufgaben

• Provide onsite technical assistance to clients.
• Install, configure, maintain, and repair systems.
• Identify issues and provide optimal solutions.

Kenntnisse

Troubleshooting

Mechanical Knowledge

IP Networking

Field Service

Communication

Ausbildung

Vocational Technical Background

Tools

MobileIron

Robotics

Programmable Logic Controllers

Jobbeschreibung

Field Service Engineer Germany (m / f / d)

Description

HP Industrial Print is a worldwide leader in commercial and industrial printing solutions. As part of HP Industrial Print, HP Indigo sets the global benchmark for end-to-end solutions in labels, flexible packaging, photo print, and folding carton markets. We offer leading solutions that print the labels of personalized soda bottles, specialized packaging for coffee roasters and microbreweries, wallpaper in homes, and supersize billboards in cities like New York, Tokyo, and London. All our solutions aim to meet our customers' needs and improve their business outcomes.

The HP Indigo Services organization supports our customers in installing, maintaining, and maximizing the use of their HP Indigo Digital Presses. Currently, in Germany, we have an open opportunity for a Field Service Engineer (m / f / d).

Why does this role matter?

Through a dedicated team of professionals, we provide global technical support to our clients whenever their operations are at stake. We ensure they can meet their clients' needs as efficiently as possible. We are more than just suppliers; we are reliable business partners.

In this role, you will apply your expertise when the first level of technical support cannot immediately resolve an issue.

What does this role bring you?

As a Field Service Engineer, you will be the primary contact for clients needing immediate onsite technical assistance. Your goal will be to keep your customers operational at all times by following up on remote diagnoses and resolving issues promptly. You will have opportunities to install, configure, maintain, and repair systems.

You will also contribute to maintenance activities to minimize machine failure risks. Working on highly complex machines, you will identify issues and provide optimal solutions. Staying updated with industry developments will be part of your responsibilities. Additionally, you will work in a diverse environment with various nationalities, backgrounds, and age groups, being part of a dynamic, high-performance, and dedicated organization.

What do you need to bring to the role?

To succeed, you should have:

• Experience as an HP Indigo Field Service Engineer or HP Indigo Operator on HP Indigo Labels & Packaging presses.
• An intermediate or higher vocational technical background covering mechanics and electronics.
• Good understanding of mechanics, PCs (Windows OS), basic networking skills.
• Strong troubleshooting skills, down to the electronics component level.
• Proficiency in written and verbal communication in both English and German.
• Experience with installation and breakdown of complex industrial products is a plus, but eagerness to learn and a proactive attitude are equally valued.

You are also someone who:

• Takes ownership of cases and customers.
• Values correct and timely case administration.
• Can transfer knowledge effectively to customer operators.
• Is eager to learn and develop.
• Shows dedication, ownership, and a proactive attitude.
• Is willing to travel within the Nordics, sometimes overnight, to serve the extended customer base.
• Can interact at different organizational levels internally and externally.
• Enjoys working in a diverse team environment.
• Resides in the greater Hamburg area, Germany.

If you believe you are a perfect fit, join our HP family and apply now! If you know someone suitable for this role, please refer them. For more insight into our HP Way, click here.

Details:

• Services
• Schedule: Full time
• Shift: No shift premium (Germany)
• Travel: Yes
• Relocation: Not specified

Equal Opportunity Employer (EEO)

HP Inc. provides equal employment opportunities without regard to race, color, religion, sex, national origin, and other protected characteristics. Your disclosure of personal information is voluntary and will be kept confidential. For more information, click here: Equal Employment Opportunity is the Law.

Key Skills

MobileIron, Robotics, Field Service, Mechanical Knowledge, Sonography, IP Networking, Schematics, Mechanical Engineering, Medical Imaging, Human Resources, Programmable Logic Controllers, Troubleshooting

Employment Type : Full-Time

Experience : Years

Vacancy : 1