Field Service Engineer for LC / LCMS in the Bremen area (M/F/D)

MiE GmbH; Bremen; Hybrid; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as a Field Service Engineer, where you'll support customers with installations and maintenance of innovative systems. This role offers the chance to travel and engage with clients while utilizing your problem-solving skills to ensure customer satisfaction. With a focus on delivering integrated solutions, you'll play a crucial role in enhancing laboratory efficiency. If you're passionate about science and technology, this opportunity allows you to make a real impact in the field while enjoying a flexible work environment.

Qualifikationen

• 5+ years of experience in a similar position.
• Experience with Agilent solutions is desired but not essential.

Aufgaben

• Support customers with installation, maintenance, and repair of systems.
• Diagnose and resolve product performance problems.
• Train other field engineers and customers.

Kenntnisse

Troubleshooting

Problem Solving

Communication Skills

Customer Service

Ausbildung

Bachelor's or Master's in Science

Jobbeschreibung

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently.

Join our dynamic organization to be a part of this rewarding work.

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.

Field Service Engineer for LC / LCMS in the Bremen area (M/F/D)

Your Role

• You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems
• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repairs.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers’ business.
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Train other field engineers and customers in the solutions.

Your Profile

• A Bachelors or master’s degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar
• 5+ years of experience in a similar position or experience as an end user
• Experience with troubleshooting and problem solving
• Experience with the Agilent solutions is desired but not essential
• Verbal and written communication is clear, respectful and timely
• You enjoy travelling and visiting customers

About Agilent

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

75% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support