Field Service Engineer – Europe

cytena GmbH; Deutschland; Hybrid; EUR 46.000 - 68.000; Vollzeit

Zusammenfassung

SCIENION is seeking a Field Service Engineer to install, maintain, and optimize high-precision systems at customer sites across Europe. You will be the technical liaison between customers and internal teams, handling installation, preventive maintenance, and on-site or remote repairs, with opportunities to travel and contribute to regional support as needed.

The role requires a bachelor’s degree in electronical engineering or a comparable technical qualification, at least 3 years of field

Qualifikationen

• Bachelor’s degree in electronical engineering or a comparable technical qualification.
• At least 3 years of experience in field service, technical support, or a related in-house service role.
• Strong problem-solving ability, hands-on engineering skills, and a proactive mindset.
• Excellent communication skills, customer-facing confidence, and willingness to travel up to 60%.

Aufgaben

• Install and set up SCIENION systems at customer sites.
• Perform preventive maintenance, troubleshooting issues, and complete on-site or remote repairs.
• Deliver customer training, provide technical support, and represent SCIENION at conferences.
• Prepare technical quotations, service reports, and ISO-compliant documentation.

Kenntnisse

Problem-solving

Hands-on engineering

Customer-facing

Willingness to travel

Ausbildung

Bachelor’s degree in electronical engineering

Jobbeschreibung

Make an Impact on Day One

At SCIENION, you’ll work hands-on with advanced life science technologies that help customers push the boundaries of research and innovation.

As a Field Service Engineer, you will install, maintain, and optimize high-precision systems across the UK, Ireland, and Nordics.

You’ll be the trusted technical expert customers rely on to keep critical instruments performing at their best.

This is a highly autonomous, field-based role with extensive travel, strong customer interaction, and visible impact on service quality.

If you enjoy solving complex technical challenges and being the face of a cutting-edge technology company, this is a role where you can make a real difference.

Who We Are

• SCIENION is a leader in precision dispensing technologies supporting advanced life science applications.
• Our portfolio includes innovative systems from SCIENION and CELLENION used in research and production environments.
• We operate internationally across Europe, the US, Asia, and the Middle East.
• Our culture combines technical excellence, collaboration, and a strong customer focus.

About the Role

• Field-based engineering position supporting customers across Europe.
• Hands-on responsibility for system installation, preventive maintenance, repairs, and performance optimization.
• Key technical liaison between customers and internal development and support teams.
• Opportunity to contribute across additional regions supported by SCIENION when needed.
• Apply your electrical engineering expertise to diagnose, maintain, and optimize sophisticated electromechanical and electronic systems.

What You Will Do

• Install and set up SCIENION systems at customer sites.
• Perform preventive maintenance, troubleshooting issues, and complete on-site or remote repairs.
• Deliver customer training, provide technical support, and represent SCIENION at conferences.
• Prepare technical quotations, service reports, and ISO-compliant documentation.

What We Are Looking For

• Bachelor’s degree in electronical engineering or a comparable technical qualification.
• At least 3 years of experience in field service, technical support, or a related in-house service role.
• Strong problem-solving ability, hands-on engineering skills, and a proactive mindset.
• Excellent communication skills, customer-facing confidence, and willingness to travel up to 60%.

Preferred Qualifications

• Experience supporting electromechanical, electronic, biomedical, or automation-based systems.
• Background in a customer-facing technical role within life sciences or a related industry.
• Additional European language skills alongside fluent English.
• Valid driver’s license and access to a car for regional travel.

Role Details

• Permanent, full-time position.
• Remote home-office setup with a field-based working model.
• Travel across Europe, with occasional global assignments.

Reporting line into the Global Service and Support organization.

BICO leverages a global portfolio of pioneering brands fusing automation, intelligence, and data to unlock scientific discovery at scale in pharma and biotech. With 53,600+ instruments installed in over 65 countries, BICO products, software, and solutions are found in more than 3,500 laboratories, including the world’s top 20 pharmaceutical companies, and have been cited in over 13,000 publications. BICO strives towards the vision to enable life-science labs to accelerate the discoveries that change lives. BICO is listed on Mid-Cap, Nasdaq Stockholm under BICO. www.bico.com

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